Jira Admin

Required Skills: • Strong Jira Administration Minimum 10 years of experience • Linux Administration, System Patching & management • SQL • Groovy Scripting knowledge for Jira customizations • Platform & Application Monitoring tools • REST API • Jira Integration with other tools • Jira Migrations • Jira Plugins • Strong communication skills to gather, clarify and convert requirements to working functionality. Responsibilities: • Support Administration, Management and Migration using Atlassian Tools JIRA and Jira Align - own manual setup/config and addressing user queries and related aspects. • Support in manual/automation verification of the setup/config of all the deliverables relating to Jira & Jira Align. • Create and Manage templates, projects, user onboarding and related queries from users. • Support/Own/enable business units in transforming their development process to IT JIRA by understanding their process, develop Solutioning in JIRA, pilot in test environment and implement in production. • Development of custom scripts to support required customizations requested by Client Jira & Jira Align users supporting deliverables. • Perform appropriate testing to validate the scalability/performance of JIRA Instance. • Handle & resolve L3 engineering level incidents, service requests and problem tickets. • Support in migration from other tools to Atlassian Tools like Jira, Align. Own some of the manual setup/config related aspects in support of the overall migration and consolidation of Jira instances. • Support Jira integration with other tools like Git, Teams, email, 1source etc. • Support, explore and implement multiple Jira Plugins like Zephyr, BigPicture, eazyBI, Git Integration, Structure, etc. • Support multiple on-premises and cloud instances of production & Pre-production. • Generate reports related to usage of tools and applications. • Support & own archival of data as per the archival strategy and performance tuning. • Support, Own and participate in application upgrades. • Support, Partner, Identify and develop solutions to improve monitoring, performance and usability. • Improve user experience via ticket analysis, improving Chatbot, Knowledge articles, Wiki and end user training. • Work with Application Vendor to resolve issues, follow through and find new solutions to tasks at hand. • Strong communication skills to understand the problem, clarify the user ask and communicate the delivered solutions. • Ensure quality in every deliverable #J-18808-Ljbffr