Account Manager
Cornerstone OnDemand
The Cornerstone Account Manager is responsible for fostering the overall relationship between Cornerstone and a book of our clients. By maintaining a strong relationship with our clients, the Account Manager ensures high levels of client satisfaction and leverages their deep understanding of our client's business needs to ensure they are receiving the most value from our technology - identifying new areas and applications for our technology and services. The Account Manager will drive adoption, ensure healthy usage levels, identify growth opportunities, and demonstrate sustainable value from the customer's Cornerstone solution that leads to renewals and continuing relations.
The successful candidate will work closely with the Sales leadership, Customer Excellence, and Customer Engagement teams as well as Customer Support to ensure successful delivery of solutions and will be the key business contact for the client.
Key skills for this position include excellent discovery, sales, communication, and account management skills.
In this role you will...
Have responsibility for an assigned book of accounts within which you will be responsible for finding and developing opportunities to:
Expand the use of Cornerstone's solutions within new areas of the business
Expand the breadth of Cornerstone's footprint to include additional products and capabilities
Create a talent management strategy for/with your customers
Identify services opportunities as needed
Drive renewals for your assigned book of accounts
Drive customer satisfaction and referenceability
Actively take ownership of the client accounts to ensure there is a clear communication plan in place with the key people in the account, and that you have a full understanding of the business needs across the organization. Driving and growing relationships both horizontally and vertically within the account.
Develop and oversee strategies to expand the use of CSOD software solutions for learning, performance, talent management, talent acquisition and content within the customers' business or subsidiaries.
Develop a cadence of customer interaction to assess customer needs, determine system requirement, solution utilization and ensure overall account health.
Lead discovery and solution workshops; deliver technical presentations to position CSOD solutions to customers and prospective customers.
Partner with clients to build strategic plans for talent management, and develop, present, or respond to proposals for specific customer requirements and customization of software solutions.
Guide and advise customers on how they can benefit from the use of new software solutions and services.
Manage and actively take ownership of enterprise client accounts to ensure there is a clear communication plan in place with the key stakeholders; drive and grow relationships both horizontally and vertically within the account.
Map and build account plans, manage forecasts for opportunities identified and for annual renewal pipeline.
Meet with business stakeholders to address business opportunities, issues and questions balancing customer needs and CSOD's business needs.
Coordinate with and provide direction to various members of cross-functional teams to ensure focus and delivery of services and solutions.
Uncover opportunities for increased customer base growth and potential adoption of other services.
Build knowledge of customer business needs and recommend software offerings aligned to business needs for the customer's long-term success and further adoption of CSOD services as appropriate.
Access, analyze, present customer reports to draw conclusions and provide recommendations
You've got what it takes if you have...
5+ years of Account Management experience
Experience in an account management capacity and are looking for an opportunity to take each assigned account to the next level.
The ability to show us strong communication and relationship building skills, and that you have the ability to work independently within each account as well as knowing when to bring in team members for support (whether that is a more senior Manager/ Executive, a member of the overlay or support teams, or a pre-sales resource, product management or other).
An understanding of account management and software sales, ideally on the applications side, and you will be able to develop an understanding of our software solutions quickly.
Previous experience of developing opportunities and a passion for fostering customer satisfaction and helping them reach their goals
Proven ability to deliver a high degree of customer satisfaction to a base of clients through effective reactive and proactive engagement, as well as consulting guidance and recommendation for added solutions and services. Highly committed individual with a background in account management
Strong, influential team player capable of building good relationships across all functions
Passionate about the needs of the customer with a strong interest in helping customers succeed; yet being balanced to protect Cornerstone's interests
Flexibility, integrity and creative problem-solving skills
Excellent oral and written communication skills in English as well as other required language as per job opening(s). With the proven ability to effectively present and communicate in an articulate and confident manner to all levels of an organization, including senior management levels
Strong discovery skills
The ability to take a consultative approach to both prescript and recommend a talent management strategy to your clients
Excellent follow-up skills with great attention to detail
The ability to manage several priorities and work well under pressure
Proven ability to collaborate and build strong relationships with customers especially at the Executive level and into new departments
Proven ability to align across Cornerstone's corporate functions
Some travel will be required depending on assigned book of accounts
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
The ability to listen to the customer, understand what they need, find solutions that will help them and to drive long term relationships with the customer and Cornerstone, is critical.
Consideration for privacy and security obligations
Extra Dose of Awesomeness if you have...
- An understanding of learning, performance and talent solutions, and familiarity with the industry.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at View email address on click.appcast.io
$116.6k - $177.8k
Description POSITION SUMMARY: The Account Manager III is responsible for managing a defined geographic region with a focus on meeting sales revenue objectives while maintaining and building customer relationships. This position will focus on obtaining customers in the...SuggestedContract workTemporary workFlexible hoursNight shift- ...ideas are encouraged and welcomed. At Applied Maintenance Supplies and Solutions (MSS)/a division of Applied Industrial, the Account Manager/Outside Sales role has an immediate impact on our customers, on our company performance, and on personal earnings. This is a...SuggestedImmediate startRelocation package
$97.75k - $109.25k
...Account Manager Baltimore, Maryland Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting...SuggestedLocal areaRemote workFlexible hours- ...Core Beliefs: Be Well, Work Well | Create an Experience | Life-long Learning | Do the Right Thing As the National Key Account Manager, you will be able to work with cross-functional teams on the operations side and build customer relationship management with new...SuggestedTemporary workWork experience placementLocal areaFlexible hoursNight shift
$61.8k - $85k
...our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description The Account Manager II is responsible for managing and selling Renaissance Learning's products and services, within assigned territory, and...SuggestedFor contractorsLocal areaRemote workWorldwideWork visaFlexible hours$75k - $100k
...s simple; we do it right. We AIM for excellence. Job Description We're looking for a hands-on, physically active Account Manager who's ready to make a real impact in the metal recycling industry. In this role, you'll work directly with catalytic converter...Work at officeWorldwideShift work$162.75k - $271.25k
...Site Name: USA - Maryland - Baltimore, USA - Maryland - Frederick Posted Date: Apr 28 2026 Account Manager Job Summary: The Account Manager is pivotal in owning the B2B customer relationship in the largest and most complex healthcare delivery networks...Temporary workLocal areaRemote workNight shift$85k - $95k
...-95k - Salary DOE** **Bonus opportunities available.** Role Overview We are looking for a dynamic, results-oriented Account Manager to help grow and serve a portfolio of contractors and commercial clients. This role is a mix of account development, relationship...Temporary workFor contractorsLocal area- ...Location Baltimore, MD Description Account Manager - Baltimore, MD and Surrounding Area WHY APEX WATER AND PROCESS? Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation...Full timePart timeWork experience placementLocal areaImmediate startNight shift
$74.46k - $110.18k
...The Account Manager is responsible for managing and renewing a portfolio of policies, ensuring profitable growth and retention in alignment with company strategy. This role requires applying commercial underwriting principles to assess risk, maintain portfolio profitability...Permanent employmentFull timeLocal areaFlexible hours- ...The Cornerstone Hybrid Account Manager is responsible for fostering the overall relationship between Cornerstone and a book of Federal, Aerospace and Defense clients. By maintaining a strong relationship with our clients, the Hybrid Account Manager ensures high levels...Local area
- ...class service and support, we can redefine the way medicine is managed for patients and clinicians alike. Since integrating with our... ...medicine company. Summary of Position The Genomics Account Manager role is a robust client retention position with a primary...Contract workWork at officeFlexible hoursNight shift
$75k - $110k
...business need* Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. As an Account Manager within our Advanced Wound Management (AWM) team , you will play a critical role in improving patient outcomes by partnering...Flexible hours- ...ACCOUNT MANAGER – RAIL / POWER / HVAC Position Overview We are seeking an Account Manager - Rail/Power/HVAC to represent and grow the CEMBRE product line. This role combines technical expertise, industry knowledge, and a strong understanding of customer needs...Work at officeNight shift
- ...Our Opening and Your Responsibilities As our Account Manager for Metter Toledo AutoChem, you will sell high-end capital equipment (hardware and software) in the chemical R&D space within the pharmaceutical and chemical industries. Our reactor platform and PAT (process...Temporary workWorldwideFlexible hours
$80k - $90k
...Account Manager Hybrid • Baltimore, MD 21201 Overview Salary Range $80,000.00 - $90,000.00 Salary Position Type Full Time Description Summary/Purpose of the Position: The Account Manager develops new business, stimulates sales growth of existing and new...Full timeContract workWork experience placementLocal areaRemote workVisa sponsorshipWork visa$80k - $100k
...Account Manager, Biologics Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Account Manager, Biologics role is about making an impact on people's health and well-being every single day. As a part of the greater...Work experience placementFlexible hours$75k - $100k
...Account Manager American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication...Work at officeWorldwideShift work- ...Abel Communications is seeking an Account Manager who turns ideas into measurable momentum. You’ll lead day-to-day client relationships and steer integrated programs across earned media, content, and social. The ideal candidate is a strong operator and storyteller with...Temporary workWork at officeFlexible hours
- ...The Account Management position at Worldwide Express is a unique and rewarding outside business-to-business(B2B) account management opportunity for the salesperson that is passionate about building long-lasting client relationships and upselling along the way. ESSENTIAL...Work at officeWorldwide
$88.1k - $134.4k
Description POSITION SUMMARY: The Account Manager I is responsible for managing a defined geographic region with a focus on meeting sales revenue objectives while maintaining and building customer relationships. This position will focus on obtaining customers in the...Contract workTemporary workFlexible hoursNight shift$264k - $363k
...our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Named Account Manager - SLED is a significant driver of company revenue and growth. As an experienced...Remote work$70k - $120k
...Position Summary: The K-12 Account Manager is responsible for managing and growing sales within the K-12 education sector. This role requires a dynamic individual with experience in selling products or services to school systems. The ideal candidate will have a deep understanding...Base plus commission- ## Account ManagerApplylocations: Dundalk, MD - Filling industrial: Halethorpe, MD - Commerce - Retail shoptime type: Full timeposted on: Posted Todayjob requisition id: R10093302R10093302 Account Manager (Open)Location:Dundalk, MD - Filling industrialHalethorpe, MD - Commerce...Base plus commissionFull timeTemporary workFor contractorsWork at officeLocal areaMonday to FridayNight shift
- ...Join to apply for the Account Manager role at RS Medical . RS Medical designs and builds prescription-grade medical devices that deliver pain relief and support muscle rehabilitation. Our durable medical equipment empowers patients with severe, often debilitating musculoskeletal...Base plus commissionFull timeWork at officeRemote work
$150k
...first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Pregis Sales Account Manager – Central/Western PA & Maryland Territory Drive growth. Build relationships. Make an impact. At Pregis, we’re more than a...Full timeWork at officeRemote work$130k - $160k
...Job Description The Regional Account Manager (RAM) is an exciting new role within the Fortinet sales organization. The RAM is a field sales position responsible for a specific set of business within their territory. The RAM will create and execute an account plan...Work at officeLocal areaWorldwideHome officeFlexible hours$94.04k - $141.06k
...Zebra. What We're Looking For: Takes ownership of assigned Federal Government end-user account(s); develops and executes sales strategy for assigned account(s) with manager's input; develops strong relationships with key customer contacts and leverages to Zebra's...Permanent employmentLocal areaRemote work$69k - $92k
...along the way. We are much more than a brand here. We are a way of life, a mindset. Join us. A Day in the Life: As a National Account Execution Manager - 7 - Eleven you will work directly with all assigned customers Field Operations personnel, business units and all...$156k - $188k
...Sales, Account Executive, Philips ECG Solutions (Baltimore, MD/Delaware) Philips ECG Solutions enables a new standard of cardiac care across the continuum by connecting care from home to hospital and hospital to home-all so your customers can deliver patient-centered...Work at officeLocal areaRemote workWork visaRelocation package
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Account Manager. Be the first to apply!
- senior digital account manager Baltimore, MD
- account manager packaging Baltimore, MD
- interim accounting manager Baltimore, MD
- enterprise account manager Baltimore, MD
- industrial account manager Baltimore, MD
- amazon account manager Baltimore, MD
- inside account manager Baltimore, MD
- dental account manager Baltimore, MD
- senior strategic account manager Baltimore, MD
- account manager event Baltimore, MD


