Business Systems Analyst, Legal Operations

Business Systems Analyst, Legal Operations

The Business Systems Analyst, Legal Operations will design, optimize, and support the systems and workflows that power our global Legal function. This role translates Legal and business objectives into scalable processes, data models, and technology solutions—enabling higher productivity, better decision-making, and responsible use of automation and AI across the Legal portfolio.

You will partner closely with Global Legal Ops & Enablement (GLOE), Legal practice groups, Finance, HR, DTG/IT, and external vendors to build and maintain an integrated ecosystem (e.g., ServiceNow Legal Service Delivery, CLM/CM, knowledge/AI tools, matter management, e‑billing and reporting).

This role involves:

• Partnering with Legal and business leaders to understand goals, pain points, and priorities; translating them into clear system and process requirements.
• Mapping end-to-end Legal workflows (intake, triage, self-service, assignment, execution, closure, and analytics) and identifying opportunities for standardization, automation, and risk reduction.
• Helping shape the Legal technology roadmap, including trade-offs across "run-the-business" enhancements and "change-the-business" initiatives.

• Translating high-level requirements into detailed user stories, process flows, acceptance criteria, and test plans.
• Working with DTG/IT, vendors, and Legal stakeholders to design solutions that are scalable, secure, and aligned with corporate architecture and data governance standards.
• Supporting configuration and integration work across platforms (e.g., ServiceNow, CLM, Salesforce, knowledge/AI tools) in partnership with technical teams.
• Coordinating and executing functional testing, UAT, and defect triage, ensuring high-quality releases.

• Defining and maintaining metrics and dashboards for Legal (e.g., intake volume, cycle times, SLA performance, self-service adoption, NPS/CSAT, AI-enabled use cases).
• Partnering with Finance, FP&A, and Legal leadership on data sets that support budgeting, resource planning, and portfolio prioritization.
• Ensuring data quality and integrity across systems, including master data, matter metadata, contract metadata, and knowledge objects.

• Developing and executing change management plans (communications, training, documentation, office hours) to drive adoption of new tools and processes.
• Creating and maintaining playbooks, knowledge articles, and self-service content for Legal and business users.
• Gathering feedback post-launch, monitoring performance against expected outcomes, and iterating to improve.

• Owning and prioritizing the enhancement and defect backlog for key Legal systems in partnership with product owners and service owners.
• Triaging incoming requests, ensuring clear scope, impact assessment, and alignment to roadmap and capacity.
• Acting as a Level 2/3 point of contact for complex issues, coordinating with DTG/IT and vendors to resolve them.

We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA or Lehi, UT office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

What you bring:

• 4+ years of experience in Business Systems Analysis, Business Operations, or Program Management in a technology-driven environment; Legal Operations or G&A experience strongly preferred.
• Proven track record translating business requirements into system designs, user stories, and testable acceptance criteria.
• Demonstrated experience with one or more of the following:
• ServiceNow (ideally Legal Service Delivery or other G&A modules)
• Contract lifecycle management (CLM) or matter management platforms
• Salesforce or other enterprise SaaS platforms
• Knowledge management and/or AI-enabled workflows (search, summarization, drafting, classification, etc.).
• Strong process design and documentation skills (BPMN or similar), including running workshops, mapping current/future-state, and identifying automation opportunities.
• Solid data and analytics skills: able to define KPIs, design dashboards, and interrogate data for trends and root causes; experience with modern analytics stack (e.g., Snowflake for data warehousing and Tableau for visualization).
• Experience working in cross-functional, matrixed organizations with IT, Finance, HR, Sales Ops, or similar partners.
• Excellent communication skills, with the ability to tailor messaging for attorneys, executives, technical teams, and end users.
• Comfort managing multiple projects and stakeholders in a fast-paced, high-growth environment.

Preferred experience:

• Prior experience working in or closely with a corporate Legal department (e.g., Legal Operations, Compliance, Privacy, IP, Commercial, Employment, Litigation).
• Hands-on experience with ServiceNow configuration in a business/system analyst or product owner capacity.
• Background in legal tech, process improvement, or shared services (e.g., G&A transformation, ticketing/intake systems, workflow automation).
• Familiarity with change management frameworks (e.g., Prosci/ADKAR) and training design.
• Experience supporting or implementing AI/automation initiatives in a controlled, governance-driven way.

Lehi Salary Range: $89,000 - $134,000

Santa Clara Salary Range: $126,000 - $189,000

Salary ranges are determined based on role, level, and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$89,000 - $189,000 USD

What you can expect from us:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations and accessibility:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at View email address on click.appcast.io if you're invited to an interview.

Our commitment to a strong and inclusive team:

We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best. Bring your bold. Pure and simple.