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Patient Access Representative

Ascension

Your future role at a glance

Location: Indianapolis, IN


Facility: St. Vincent


Department/Specialty: Care Coordination Command Ctr


Schedule: Full Time Days


Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

  • Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
  • Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
  • Time to recharge: pro-rated paid time off (PTO) and holidays
  • Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
  • Emotional well-being: Employee Assistance Program , counseling and peer support, spiritual care and stress management resources
  • Family support: parental leave, adoption assistance and family benefits
  • Other benefits: optional legal and pet insurance, transportation savings and more
How you'll make an impact in this role
  • Lead the patient intake | registration experience by expertly capturing demographic and insurance data, ensuring every patient record is accurate and ready for their visit.
  • Orchestrate the daily clinical calendar by scheduling patient appointments with precision, maximizing provider time while ensuring patients are seen promptly.
  • Support seamless treatment access by facilitating the insurance verification and authorization process so that patients can focus on their health rather than their coverage.
  • Empower patients with clear communication by providing essential pre-appointment instructions and guidance, ensuring they arrive informed and prepared for their visit.
What minimum requirements you'll need

Education:

  • High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
    • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
What additional preferences we're seeking

  • Strong preference for related experience to this role - especially in healthcare.
  • Excellent Customer Service skills and experience and phone etiquette skills.
  • Requires attention to detail, critical thinking, multi-tasking efficiently with the ability to prioritize and effectively communicate with physicians, team staff and other schedulers.
  • Computer literacy and proficiengy in ability to type and effectively use office technologies.
Equal employment opportunity employer


Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice


Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement


Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Responsibilities
  • Lead the patient intake | registration experience by expertly capturing demographic and insurance data, ensuring every patient record is accurate and ready for their visit.
  • Orchestrate the daily clinical calendar by scheduling patient appointments with precision, maximizing provider time while ensuring patients are seen promptly.
  • Support seamless treatment access by facilitating the insurance verification and authorization process so that patients can focus on their health rather than their coverage.
  • Empower patients with clear communication by providing essential pre-appointment instructions and guidance, ensuring they arrive informed and prepared for their visit.
Qualifications

Education:
  • High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
    • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Vacancy posted 3 days ago
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