Application Support Engineer

Job Title

Application Support Engineer

Work location: 140 Kendrick St, Needham, MA 02494

Must-have skills:

• Python Software Development
• Structured Query Language (SQL)
• Amazon Web Services (AWS)
• Minimum 5 years of hands-on experience in Application support & development.
• Have knowledge of Equities & Fixed income asset classes and related fund processing flows.

Years of experience required for each skill? 5+ years.

Nice-to-have skills:

• Java

Does the resource have to be Local: YES

Is industry experience needed for this role and why? YES.

Candidate must have Capital Market industry experience as this role responsibilities includes both technical and function support.

What are the chances for extension? Yes, there is a probability for extension.

As an Application Support Engineer, you will support multiple fund applications, migrate jobs and infrastructure to modern technologies such as APSS and Python. Experienced with distributed application platforms: Windows, LINUX, SQL. Ability to lead triage and solve production outage situations under tight deadlines, including root cause and problem resolution follow-ups. Experienced on monitoring tools such as Splunk, Kibana. Have programming skills: Python. Have excellent verbal and written communication skills. Have knowledge of ITIL SDLC principles and execution. Experienced in coordinating with offshore/onshore support, business, vendor, and infrastructure partners. Hands on experience providing direct support to front/back-office applications. Support knowledge sharing and documentation efforts to build a robust support knowledge base. Provide weekend & On Call Support during after business hours (until 9PM).