Bilingual Front Office Clerk - Float (West)

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Various Legacy Clinics

Bilingual Front Office Clerk - Float (Central Region) - Job Overview

Schedule: Monday-Friday (8AM-5PM)

Step into a transformative role where your presence serves as the dynamic pulse of our clinics, ensuring every patient encounter is not only meaningful but a benchmark of excellence. At Legacy Community Health, being a Bilingual Front Office Clerk - Float transcends traditional boundaries—it's about pioneering compassionate connections and catalyzing impactful experiences for every individual we serve. As the innovative face at our clinics, you'll be at the forefront of revolutionizing patient engagement.

• Role highlights: Pioneer first impressions with game-changing warmth and positivity that sets new standards.
• Agile work environment: Experience the excitement of transitioning seamlessly between diverse clinic locations, amplifying your vibrant energy and enthusiasm.
• Impactful role: Become an integral player in fostering cutting-edge patient-provider relationships.
• Opportunities for advancement: Navigate pathways for professional evolution and personal advancement in the healthcare frontier.
• Collaborative team: Engage with a forward-thinking team of passionate healthcare disruptors.

Key Responsibilities

• Answer incoming calls with forward-thinking enthusiasm, seamlessly directing them to the appropriate team members.
• Provide a warm, tech-enabled welcome to clients, manage digital intake, and ensure seamless staff notifications of patient arrivals.
• Maintain precise and efficient data entry, leveraging digital tools for patient information accuracy.
• Assist with volunteer coordination, utilizing agile methodologies for a smooth process.
• Adhere to cutting-edge appointment scheduling and digital cash handling procedures.
• Ensure the lobby is a tech-friendly, inviting, and comfortable space for all visitors.
• Process lab results and engage in data-driven performance improvement initiatives.
• Foster a respectful and digitally savvy environment in every interaction.
• Evaluate the safety of the patient environment, integrating data insights for enhanced well-being.
• Collaborate with your team using agile frameworks to achieve department goals effectively.

Minimum Qualifications

• Exceptional multitasking skills, revolutionizing call and patient management.
• Efficient and precise data-entry prowess, driven by digital capabilities.
• Tech-savvy with experience in multi-line phone systems or switchboards.
• Bilingual (English/Spanish) proficiency is a disruptive advantage!
• A high school diploma or equivalent, ready to innovate and transform!
• A pleasant, professional phone demeanor that's both cutting-edge and inviting.
• Eagerness to learn and quickly adapt to new tech-enabled skills!
• Basic yet essential knowledge like math skills and filing proficiency, ready to be leveraged in a tech-driven environment.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.