Bilingual Front Office Clerk - Float (West Region)

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Various Legacy Clinics

Bilingual Front Office Clerk - Float (West Region) - Job Overview

Schedule: Monday-Friday (8AM-5PM)

At Legacy Community Health, every moment is a chance to make a meaningful difference. As our Bilingual Front Office Clerk Float, you'll be the first friendly face our patients see, making them feel at home from the moment they step through our doors. Your role is essential in crafting lasting impressions, extending beyond answering calls and managing appointments. You will be the heartbeat that keeps our front office vibrant and welcoming.

• Be the welcoming presence that ensures every patient feels valued and heard.
• Engage with a diverse community, promoting inclusivity and respect.
• Collaborate with a passionate team dedicated to community health.
• Contribute to a mission-driven environment with a focus on positive impact.
• Embrace personal growth and development opportunities in a nurturing setting.

Key Responsibilities

• Answer and route incoming calls with warmth and professionalism.
• Perform client intake and notify the appropriate staff of arrivals.
• Enter patient information accurately into databases.
• Assist with volunteer coordination and management.
• Follow appointment and cash handling procedures diligently.
• Maintain a tidy and welcoming clinic lobby.
• Process lab results as directed by the Practice Manager.
• Participate actively in the Performance Improvement Program.
• Promote effective teamwork and collaboration.
• Apply a team-based approach within a primary care medical home context.
• Attend required safety and annual education programs.
• Operate equipment and maintain work areas per Legacy standards.
• Follow exposure control plans and demonstrate proper body mechanics.
• Perform additional duties as assigned to support clinic operations.

Minimum Qualifications

• High school graduate or equivalent required.
• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and handle many incoming calls or patients at once.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience required.
• Must be able to learn quickly if no experience.
• Basic math, alphabetical or numerical filing knowledge may be required.
• Bilingual in English/Spanish preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.