Client Relationship Manager

Client Relationship Manager

This role is in-office, Monday - Friday, 8:30 AM to 5:00 PM in Costa Mesa, CA. We are on the lookout for highly motivated individuals with a background in sales or customer service, coupled with excellent communication and project management skills. As a Client Relationship Manager, your primary responsibility will be to communicate updates and expectations to clients. Collaborating closely with sales, EVSE technical support, and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. Once the project is complete, you will ensure the installation remains successful by providing recommendations for upgrades, billing updates, etc. To further the business, you will also provide recommendations for charger upgrades and installations at new sites. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.

Essential Functions

• Identify client needs and provide appropriate solutions.
• Proactively provide regular project status updates, including construction-related updates.
• Develop and maintain relationships with existing clients while building relationships with prospective clients.
• Partner with the sales team to develop proposals for additional services and installations.
• Analyze client feedback to identify trends and opportunities for improvement.
• Respond to client inquiries and address concerns in a timely and professional manner.
• Promptly escalate concerns to your supervisor and collaborate with other departments to resolve project issues.
• Advocate on behalf of clients to ensure effective coordination between internal teams and external project stakeholders.
• Schedule and facilitate regular client meetings, make time-sensitive phone calls, and provide email updates.
• Guide clients through contracts, diagrams, documentation, and new procedures.
• Following project completion, ensure successful installations by providing billing recommendations, conducting market research, and routing concerns to the appropriate departments.
• Maintain a positive and professional attitude at all times.
• Perform additional duties as assigned.

Qualifications

Bachelor's degree in business administration, marketing or a related field 1-3 years experience in client service, sales, or a related field Demonstrates a keen business acumen, proficient in prioritization, and makes informed judgment calls when necessary Dedicated to achieving excellence - consistently performs duties at the highest level of performance. Strong written and verbal communication, coupled with strong organizational and interpersonal abilities. Proficient engaging effectively with individuals at all levels, including C-level executives. Shows professional and suitable demeanor when handling sensitive information. Collaborative and works effectively within a team environment. Exceptional multitasking and problem-solving skills. Comfortable reporting and presenting information. Experience with Microsoft Office Suite and CRM software. A track record of following through on commitments. Familiarity with the construction industry is a plus. College Graduates are highly encouraged to apply!

Competencies

Proficient in engaging effectively with individuals at all levels, including C-level executives. Shows a professional and suitable demeanor when handling sensitive information.

Physical Requirements

Stand, walk, sit, talk, hear, type, and write. Reach with hands and arms, bend, stand on a stool, or climb, and use fingers and hands to feel objects, tools, or controls. Use standard office equipment such as computers, smartphones, printers, photocopiers, etc. Prolonged periods of sitting at a desk and working on a computer. Lift files and open desk drawers and filing cabinets.

Note

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

AAP/EEO Statement

Zero Impact Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status or any other characteristic protected by federal, state, or local law, and will not be discriminated against on the basis of disability.

Job Type

Non-Exempt Hourly

Pay

$23.00 - $26.00 The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

Schedule

8-hour shift Mondays – Fridays

Ability to commute/relocate

Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)