Help Desk Analyst
Infosys BPM
Help Desk Analyst
The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, point-of-sale software and hardware, and financial reporting applications/communications to ensure in-store business continuity. Responsibilities include phone support, equipment troubleshooting, process training, and dispatching of additional on-site support.
Responsibilities:
- Provide immediate assistance by phone for IT-related application or hardware failures
- Provide first-level phone support of facility maintenance issues
- Track and follow-up on exiting or repetitive trouble tickets
- Enter all field issues into call tracking software complete with troubleshooting steps and additional information and dispatch, as applicable
- Provide exceptional customer service to our guests and team members
- Perform additional duties as assigned
Basic Qualifications:
- HS Diploma, GED or equivalent
- Minimum 2 years Help Desk / Call Center experience
- POS – Point to Sale Help Desk experience
Preferred Qualifications:
- Superior Customer Service Skills
- Clear Communication skills
- Team-oriented approach
- High-level computer knowledge in both hardware and software
- Advanced networking skills
Vacancy posted 4 days ago
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