Administrative Assistant 5

Salary : $61,332.00 - $82,440.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-3090-06430
Department: Liquor and Cannabis Board
Division: Licensing and Regulations
Opening Date: 08/04/2026


Description
WSLCB Vision
Safe communities for Washington State.



Mission
Promote public safety, public health and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
This recruitment is open until filled. First review of applications will be August 18th, please submit an application on or before August 17th . The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.
This position is currently eligible to telework. This position is required to work at WSLCB's Olympia office at least 2 days a week.This may change based on business needs.
Who we are


The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data-driven decisions, and business-initiated process improvement.
Our commitment to DEIB

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB)in all aspects of our work. This includes a commitment to our workforce and external stakeholders. It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, ; ; , ; ; ; ; ; and .
Your opportunity at a glance
The WSLCB Licensing and Regulation Division is announcing an exciting opportunity for an Administrative Assistant 5 position in Olympia, WA . This position reports to the Director of Licensing and Regulation Division. The position serves and complements the WSLCB's mission and goals by providing executive level support to the Director of Licensing and Regulation, as well as to division leadership and staff.


This includes managing complex calendars, coordination and facilitation of leadership meetings, and ensuring the timely preparation and distribution of sensitive and time-critical materials and/or assignments. This position makes decisions and acts on administrative matters to promote effective and efficient division management and operations and maintains positive working relationships with internal and external customers. Responsibilities include the ability to use independent judgment and work prioritization skills in a high-pressure environment, while simultaneously managing various division interests and issues. Additionally, this position has delegated procurement and travel authority, maintains budgetary oversight, manages human resource processes and paperwork, including onboarding and off boarding staff, oversees the division's inventory and tracking of assets, and independently leads and participates in division special projects.

If you have an interest in an administrative position that promotes effective and efficient division management and operations, uses independent judgment and work prioritization skills in a high-pressure environment, while simultaneously managing various division interests and issues, we encourage you to apply to be a part of the WSLCB team!
WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid
• (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee's career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• - a confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarters Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being, and healthy infant development. Depending on your job duties, work location, and supervisor approval, eligible employees who are new mothers, fathers, or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

Duties


Some of the duties you will perform are:

• Communicate effectively with industry stakeholders, legislative staff, executive level staff and others on behalf of the Director. Establish and maintain positive relationships with agency administrative and support staff.
• Serve as a liaison between Director and other members of division management team, relaying assignments and requesting status information.
• Manage Director's complex calendar; schedule and coordinate in person and remote meetings, including preparing agenda and meeting materials/presentations, and meeting logistics.
• Manage Director's emails, reviewing all email and routing and/or delegating as appropriate.
• Understand and stay current on Director's priorities, assignments, deliverables, and due dates. Track work activities to ensure timely delivery, and completion.
• Prepare and edit various correspondence, presentations, and other documents. Exercise signature authority on administrative correspondence.
• Represent Director as requested at meetings, conferences, and other business functions.

• Make travel arrangements in accordance with agency and state policies for Director and division staff, including airfare, hotel reservations, registration, and ground transportation. Coordinate required pre-approval travel paperwork and after travel reimbursements, as applicable.
• Represent Division in matters pertaining to administrative operations and policies; interpret and apply administrative policies to the work of the Division.
• Practice budgetary delegated authority and provide budgetary oversight, including Division procurement of goods and services and coordination of travel.
• Represent Division on the Agency Lead Support Team.
• Collaborate with Lead Support Team on all agency events, as needed.
• Maintain confidentiality of all performance management and corrective actions.
• Manage all steps involving Division onboarding, promotions, transfers, and separations.
• Create and/or track timely completion of Division Personnel Action forms and related documents.
• Track timely completion of Division Position Description, Expectations and Evaluation forms.
• Serve as Division's Training Learning Center point of contact and liaison with the agency's HR division to track Division staff training and resolve training record discrepancies.

Qualifications

Required Qualifications:
Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.
Seven (7) years of administrative or supervisory experience.


OR

A Bachelor's degree in business, public administration, or closely allied field.

AND

Three (3) years of administrative or supervisory experience.
Preferred/Desired Qualifications:

• Knowledge of government organization and administrative procedures; office methods and procedures; research and data collections; agency policies and procedures.
• Working knowledge of delegated purchase authority.
• Working knowledge of Washington State legislative and rule processes.
• Ability to write and communicate effectively; establish and maintain cooperative relations with others.

Required Competencies:

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others

This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.
Competencies:

Accountability : Accept personal responsibility for the quality and timeliness of work. Can be relied upon to achieve excellent results with little need for oversight. Effectively organize multiple assignments-sometimes of a complex nature or involving competing priorities-to produce work products that are accurate, thorough, and on time.


Analysis : Use data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Identify key facts in an array of data. Recognize when pertinent facts are incorrect, missing, or require supplementation or verification. Distinguish information that is not pertinent to a decision or solution. Break down data into component parts to understand the nature and relationship of the parts. Recognize underlying principles, patterns, or themes in an array of related information, and determine whether additional information would be useful or necessary. Judge or infer appropriate responses to a set of information on the basis of clear guidelines or procedures. Form accurate conclusions regarding actions to be taken.


Computer Skills : Display working knowledge of program or agency computer system(s) which may include Microsoft Office, SharePoint, and the AS400. Ability to utilize electronic resources including the internet and accurately document and/or update information in electronic form to maintain complete records.


Customer Focus: Listen attentively, identify issues, provide options, fulfill services, and/or exercise knowledge of laws and regulations to assist others and/or resolve complaints or conflicts. Build and maintain internal and external customer satisfaction with the products and services offered by the organization. Treat customers with courtesy and sensitivity. Build positive rapport. Make extra effort to satisfy customer needs. Regularly follow up with customer to ensure needs have been fully met. Proactively keep customers informed by giving timely and appropriate feedback. Assess problem situations and initiate effective service interventions that result in customer service needs.


Effective Communications General : Convey clear, timely, persuasive messages that positively influence the thoughts and action of others. Effectively express ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience ("plain talk"). Keep supervisor and co-workers informed while sharing complete and accurate information with others to include staff and people outside the organization. Practice active listening by concentrating on person or caller; listen without interrupting; and ask questions to clarify and verify information.


Effective Communications Writing Skills: Compose clear, straightforward, and technically correct documents. Proofread and edit information to improve clarity, organization, content, and correct errors in grammar, punctuation, and spelling. Independently compose written responses to emails and letters from customers answering questions, provide information, and/or explain decisions made regarding eligibility for services or compliance with rules. Extract and compile data to prepare narrative, statistical or other reports for review, analysis, documentation, etc. (e.g. financial, payroll, labor distribution, purchasing, inventory, registration, patient, or student information). Ability to draft, format, and edit documents, presentations, publications, and reports. Acute attention to detail when reviewing materials for completion, accuracy, errors, and omissions.


Ethics & Integrity: Earn the trust, respect, and confidence of co-workers and customers through consistent honesty, forthrightness, and professionalism in all interactions. Follow through on commitments. Ability to handle subject matter in a professional and politically neutral manner.


Interpersonal Skills: Establish effective relationships. Display positive outlook and pleasant manner. Contribute to building team spirit. Interact appropriately with co-workers, and in a manner that encourages cooperation and teamwork. Give and welcome feedback. Employ expertise, credibility, and effective partnering to help clients identify, evaluate, and resolve complex or sensitive issues, problems, and service needs. Effectively influence others to achieve understanding, acceptance, and commitment to act in support of ideas, programs, or causes. Effectively persuade others to voluntarily accept recommendations or advice for the purpose of bringing them into compliance with regulations or policy. Diffuse sensitive or difficult customer situations and create a climate for mutual problem solving. Ability to work effectively as a team member.


Research Skills : Can integrate multiple lines of data; contrast conflicting data; analyze and evaluate the accuracy of data; can create data gathering processes; can propose/formulate new processes; able to design new organizational systems; can logically defend outcomes/results.


Stress Tolerance: Perform well under pressure. Demonstrate good judgment. Handle unexpected situations with composure. Respond to difficult, stressful, or sensitive situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers. Work independently in a complex work environment. Ability to multi-task, prioritize work for self and handle short deadlines and high-pressure situations.

Safety : Understands and follows agency safety policies and other standards established to maintain a safe work environment. Carefully organize the personal workspace to minimize the likelihood of an accident or other unsafe incident. Report injuries, accidents or hazards to supervisor.
If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description, we encourage you to apply. At the Washington State Liquor and Cannabis Board, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.
Supplemental Information
HOW TO APPLY PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.

IMPORTANT : To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

1. Completed online application.
2. Current Resume.
3. Letter of Interest describing how you meet the specific qualifications for the position.
4. Three professional references to include a current or recent supervisor with email addresses and phone numbers.

** A resume will not substitute for completing the "work experience" section of the application. The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Other Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.

RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.

The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.

All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email or call View phone number on click.appcast.io. For TTY service, please call the at 7-1-1 or View phone number on click.appcast.io.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.


Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.


Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.


Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.


Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01


Which of the following best describes your highest level of education?

• Associate degree
• Bachelor's degree or higher
• Master's degree or higher
• I do not have a degree

02


Please list your degree(s) and major(s) of study.
03


Which of the following best describes your administrative experience?

• I have at least 1 year of experience
• I have at least 2 years of experience
• I have at least 3 years of experience
• I have at least 4 years of experience
• I have at least 5 years of experience
• I have at least 6 years of experience
• I have at least 7 years of experience
• None of the above statements apply

04


In support of the question 3 above, describe your experience as it relates to this position. Be specific as to name(s), date(s) of employment, titles/roles, and specific duties performed. If you do not have this experience, please indicate N/A. "See Resume" will be considered an incomplete answer.
05


Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status or F1 OPT etc.)?

• Yes
• No

06


This position is currently eligible for telework but is also required to work at WSLCB's Olympia office at least 2 days per week. This may change based on business needs. Are you willing to comply with this expectation?

• Yes
• No

07


What does personal growth look like to you in the context of working with diverse people?
08


How do you determine what others need in order to participate fully?
09


Are you a current WLSCB employee?

• Yes
• No

10


How did you learn about this job posting?

• Careers.wa.gov
• WSLCB website
• WorkSource
• indeed
• Monster.com
• Handshake
• GovernmentJobs.com
• LinkedIn
• Referred by a WSLCB employee
• Veterans related job board
• Family Member or friend.

11


If you selected "Referred by a WSLCB employee", please list the name of the employee. If this does not apply, type N/A.
Required Question