Call Center / Warehouse Manager

Job Description Job Description Shift: 1st Morning Shift
Schedule: Monday - Friday
Start Time: 09:00am - 05:30pm ( Long Term )
Payrate: $23.00 - $25.00

Requirement Experience:
- Proficiency in Microsoft Office products.
- Leadership Skills.
- Effective Communication Skills.
- Sales and Customer Service experience.
- Bilingual in English and Spanish is a plus.

Job Responsibilities:
- Learn all customer service branch manager and company related tasks and responsibilities
- Understand the full scope of the business
- Assist with daily operations
- Find ways to improve productivity by providing effective methods in business operations
-Assist in supervising customer service personnel, warehouse staff, as well as delivery drivers.
- Learn and assist with conducting proper monthly, semi-annual, or yearly evaluations for team members when appropriate and promote teamwork, positive morale, and high efficiency within the staff.
- Track and review monthly customer satisfaction scores and find corrective actions or seek ways for improvement.
- Ensure all staff follows company procedures per training manuals and company requirements. Initiate any disciplinary action when necessary.
- Track and chart monthly ISO Quality Objectives and seek corrective or preventive action when appropriate.
- Help Answer customer calls and ensure company meets quality objective of 5% or lower call center abandonment rate daily.
- Help process all types of orders and assist with customer - related issues.
-Monitors calls to ensure calls are answered in a timely fashion as well as ensuring all quotes and order are processed in a timely manner.
Company Description PLEASE READ THE JOB DESCRIPTION THOROUGHLY BEFORE APPLYING. WE MUST SEE THE REQUIRED EXPERIENCED IN YOUR RESUME FOR CONSIDERATION. YOUR RESUME MUST ALIGN WITH THIS WORK BACKGROUND EXPERIENCE AND SYSTEMS. Company Description PLEASE READ THE JOB DESCRIPTION THOROUGHLY BEFORE APPLYING. WE MUST SEE THE REQUIRED EXPERIENCED IN YOUR RESUME FOR CONSIDERATION. YOUR RESUME MUST ALIGN WITH THIS WORK BACKGROUND EXPERIENCE AND SYSTEMS.