Manager, Commercial Operations & Governance

Your Role: Manager, PAR Commercial Operations & Governance is a senior leadership role within the PAR Business team, with dual ownership over China customer relationship management and the PAR team’s local compliance and governance function. This person will take strategic ownership of a defined portfolio of China-based customers and dealer partners — building high‑trust relationships, overseeing commercial operations, and ensuring consistent execution across the account lifecycle. In parallel, this role leads the PAR team’s governance mandate, designing and maintaining the compliance infrastructure necessary to meet local regulatory requirements. This is a senior, externally‑facing role that requires a mature balance of commercial acumen, operational rigor, and compliance expertise. The ideal candidate brings proven experience managing complex customer relationships in China‑facing business environments, as well as a working familiarity with local compliance obligations in a B2B commercial context. Work location is El Segundo, CA; regular coordination with China‑based contacts is expected, and some travel may be required. Key Responsibilities: China Customer Relationship Management & Strategic Account Ownership Own the commercial relationship with an assigned portfolio of China‑based customers and dealer partners, serving as the senior point of contact for strategic and operational matters. Build deep, trust‑based relationships with key customer and partner stakeholders, positioning FF as a reliable and valued long‑term business partner. Lead regular business reviews and strategic check‑ins with assigned accounts, identifying growth opportunities, surfacing risks, and driving joint action plans. Act as an internal advocate for China customers and partners — representing their needs, priorities, and feedback in cross‑functional discussions and leadership forums. Manage escalations with professionalism and urgency, coordinating resolution across internal teams and maintaining customer confidence throughout. Commercial Operations Management & Performance Tracking Own the end‑to‑end management of China PAR (investor) accounts, including business negotiation, contract execution, payment tracking, incentive claims, and settlement procedures. Design and maintain robust tracking systems and reporting frameworks that provide real‑time visibility into account status, commercial commitments, and operational health. Prepare and present regular account performance reviews to PAR leadership, delivering data‑driven insights and actionable recommendations. Drive continuous improvement in commercial operations workflows, identifying and resolving systemic inefficiencies and implementing process enhancements. Coordinate closely with Finance, Legal, Supply Chain, and Sales teams to ensure seamless execution across the commercial lifecycle. Local Compliance Strategy & Governance Leadership Lead the PAR team’s local compliance function, owning the design, implementation, and ongoing management of compliance processes required to meet regulatory and internal governance standards. Serve as the primary liaison with Legal, Finance, and external compliance stakeholders on all matters related to local regulatory obligations affecting China customer operations. Build and maintain a robust compliance documentation infrastructure — including filing systems, audit trails, and version‑controlled records — that supports regulatory review and internal oversight. Monitor developments in relevant regulatory frameworks and proactively assess their implications for PAR commercial operations, presenting findings and recommendations to leadership. Lead the preparation of compliance reports and governance summaries for PAR leadership, regulators, and internal audit functions as required. Partner Onboarding & Qualification Oversight Oversee the onboarding process for new China‑based partners, setting standards for qualification, KYC, documentation, and initial commercial setup. Ensure all new partners are onboarded in full compliance with FF’s contractual and regulatory requirements, with a consistent and professional experience. Develop and maintain onboarding frameworks and partner‑facing documentation that can scale with the growth of the China dealer network. Cross‑functional Leadership & Internal Coordination Lead cross‑functional coordination for China account management and compliance activities, ensuring clear ownership, timely handoffs, and consistent communication across teams. Represent the PAR Commercial Operations & Governance function in internal leadership discussions, providing strategic input on China market operations and regulatory matters. Mentor and support junior team members on account management practices, compliance protocols, and professional communication standards. Contribute to PAR‑wide strategic initiatives as directed by leadership, drawing on deep expertise in China customer operations and governance. Basic Qualifications: Bachelor's degree or equivalent combination of education and experience. 5 years of professional experience in customer operations, account management, commercial operations, compliance, or a closely related function — with at least a portion of that experience in China‑facing or cross‑border business roles. External Communication & Relationship Management: Proven track record of managing senior‑level customer or partner relationships with professionalism, strategic depth, and a service‑oriented mindset. Comfortable leading difficult conversations and managing escalations with poise. Compliance & Governance Ownership: Demonstrated experience owning compliance processes, documentation, or regulatory coordination in a commercial or operational context. Ability to design and maintain governance frameworks that scale. Analytical & Operational Rigor: Strong ability to manage complex, multi‑account operations with high accuracy — maintaining clear tracking, identifying issues proactively, and delivering timely, well‑organized reporting. Fluency in Mandarin Chinese (written and verbal) is required. This role involves regular senior‑level communication with China‑based customers, partners, and potentially regulatory contacts. English: Fluency in English (written and verbal) is required for internal leadership communication, reporting, and documentation. Leadership & Influence: Ability to lead cross‑functional coordination, influence without direct authority, and represent the function credibly in leadership discussions. Technical Skills: Advanced proficiency in Microsoft Excel (including data tracking, pivot tables, and reporting); strong PowerPoint skills for executive presentations; familiarity with CRM systems and compliance documentation tools. Preferred Qualifications: China Market Expertise: Deep experience managing China‑based customer or partner portfolios, with strong familiarity with Chinese business culture, regulatory environments, and commercial norms. Compliance Leadership: Prior ownership of local compliance programs, regulatory filings, or governance frameworks in a cross‑border or China‑specific commercial context. Strategic Account Management: Background in managing key accounts with defined commercial targets, performance tracking, and executive‑level relationship ownership. Cross‑border Operations: Significant experience navigating US‑China cross‑border business environments, including time zone management, regulatory differences, and bilingual communication at a senior level. Industry Fit: Background in automotive, EV, robotics, smart hardware, or consumer technology industries. Big Firm Exposure: Experience at a top‑tier professional services, consulting, or large enterprise organization (e.g., Big 4, MBB, or Fortune 500) in a commercial operations, account management, or compliance capacity. Contract & Legal Familiarity: Working knowledge of commercial agreements, dealer contracts, and regulatory compliance requirements in a B2B or channel context. Salary Range: ($120,000-$150,000 DOE), plus benefits and incentive plans. Perks + Benefits Healthcare + dental + vision benefits (Free for you/discounted for family) 401(k) options Casual dress code + relaxed work environment Culturally diverse, progressive atmosphere Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr Faraday Future