Trails End Cafe Attendant - PT

Trails End Café Attendant

The ideal Trails End Café Attendant for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Trails End Café team, facilitating a pleasant and efficient dining experience for our guests by taking correct orders and ensuring delivery of items to the guest.

Provide our guests with efficient, friendly and thoughtful service

Take orders using the point-of-sale system and collecting payment for meal

Deliver prepared food to guest at the table

Provide the first and last impression the guests will have of Bear Creek Mountain Resort

Greets all incoming guest as per standard

Prepare and serve menu items from the Trails End Cafe

Maintain Front of House seating area as well as the pool area seating

Ensure items are fully stocked

Opening and closing procedures assigned by manager

Serve and clear table, assist with the bar area

Process guest transactions of purchased menu selections properly including room charges, entertainment cards, food vouchers, cash and credit cards

Maintain the cleanliness of both front of house and back of house areas

Inform supervisor of inventory status

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor

Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Contribute to the team's success by accomplishing tasks and assisting with projects as needed

Maintain knowledge and compliance with departmental policies, service procedures, and standards

Availability during peak operating times, i.e.: weekends, holidays and special events

Work as a team member to ensure our guests have the best possible experience

Understand emergency procedures and be able to apply them when necessary

Report any incidents, property damage or injuries immediately to Manager/Supervisor

Attend department meetings and training sessions as necessary

Other duties as assigned by Manager and/or Supervisor

Support Southern Management's Mission, Vision, and Values

Comply with Bear Creek and Southern Management's policies and procedures

Must be 16 years of age or older

Previous coffee shop/ sandwich shop experience preferred

Guest service experience preferred

Position requires excellent interpersonal skills and ability to interact with different types of personalities.

Must be able to work well in stressful, high-pressure situations

Must maintain composure and objectivity under pressure

Must be well organized and able to make proper decisions

Must be effective at listening to, understanding and resolving the concerns and issues raised by guests and co-workers

Ability to lift heavy items 50lbs or more

Ability to stand and walk for long periods of time

Ability to multitask

Effective communication skills

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

Alternate Sit/Stand or Walk at Will: The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.

Climbing Ramps/Stairs: Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.

Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

Crouching: Bending body downward and forward by bending legs and spine.

Far Visual Acuity: Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.

Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.

Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).

One-on-one (in person)

Group or conference (in person)

Telephone

Other sounds

Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.

Kneeling: Bending legs at knees to come to rest on knee(s).

Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds

Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

Pushing/Pulling: May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.

Pushing - Exerting force upon an object so that the object moves away from the force

Pulling - Exerting force upon an object so that the object moves toward the force

Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.

Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.

Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.

Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

Environmental Conditions

Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:

Moderate

Indoor / Restaurant / Office Environment