Program Specialist - Nike Team Headwear

Imperial is seeking a Program Specialist to join the Nike Team Headwear team to help manage a segment of the business, including Custom, Stock Decorated, or Stock programs. This role requires a highly organized, customer-focused individual who can manage order flow from receipt through shipment, support cross-functional teams, and ensure a high-quality experience for both internal and external customers. This position reports directly to the Vice President of Nike Team Headwear. Full Time Location: Hybrid - Bourbon, Mo. Key Responsibilities Serve as the Program Specialist subject matter expert to Production team, Distribution team, Sales team, and Leadership Manage the Nike Team Program process to ensure high quality on time delivery from order receipt to shipment Collaborate with cross-functional teams, including other Nike Team Program Specialists, Sales, Vlead, Production and Shipping Provide exceptional customer service via email, chat and phone to both external and internal customers Respond to customer inquiries, resolve issues, and provide timely solutions to ensure customer satisfaction Manage multiple Gmail inboxes and intercompany platforms, coordinate internal and external communications, and efficiently handle meetings and phone calls Monitor product performance and provide data informed recommendations as needed to improve sales and customer satisfaction Identify inefficiencies or bottlenecks in the order-to-ship workflow and recommend process enhancements Learn and understand purchase order details and art proofs Ability to use Excel to read reports, perform pivot tables, lookups and to manage and analyze data as needed Qualifications Outstanding customer service and time management skills Strong verbal and written communication skills Software experience/Tools: Microsoft Office, Illustrator, Google Workplace required and order entry software (preferred) A creative eye for custom logo decoration and knowledge of graphic formats (JPG, Vector) Benefits 401(k) with company match Health care (medical, dental, vision) Employee Assistance Program PTO (vacation, personal days, and 9 company holidays) Opportunities for continuing education and professional growth Employee product discounts Free hats Imperial is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. #J-18808-Ljbffr Imperial