Practice Assistant II

Overview Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Performs administrative functions to support smooth and efficient practice operations under general supervision. Acts as the primary front desk staff performing tasks related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department. Responsibilities Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Greet and assist patients. Answer telephones, assist callers with routine inquiries, and schedule appointments. File materials in patient folders and print appointment schedules. Process patient billing forms and scan documents to patient medical record/EPIC. Call for patient medical records and laboratory test results. Open and distribute unit mail or faxes. Type forms, records, schedules, memos, etc. as directed. May be required to accept co-payments. Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results. Act as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided). Provide assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred. Experience office experience 2-3 years required Skills and Abilities Proficiency with all Office Suite, knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage non-routine phone calls and solve routine issues as appropriate. Communicating effectively in writing for the needs of the audience and conveying information clearly. Understanding written sentences and paragraphs in work-related documents, composing/editing e-mails, memos and letters, and taking complete and accurate messages. Managing one's own time and the time of others. Well organized with good time management skills to manage multiple tasks, follow established protocols, and work within systems. Additional Job Details Department: OBGYN - Center for Infertility Schedule: Monday - Fridays 8am-4:30pm Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience. Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. Physical & Work Environment Physical requirements and work location are described in detail in the original posting. Onsite work location: 45 Francis Street. Scheduled weekly hours: 40. Employee type: Regular. Work shift: Day (United States of America). Compensation & Diversity Pay Range: $17.71 - $24.94/Hourly. Grade 3. At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. EEO Statement The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Note: Mass General Brigham Competency Framework and related statements are provided for context and do not alter the responsibilities of this position. #J-18808-Ljbffr