Patient Services Specialist

Patient Services Specialist LeadUW Medical Center - Sports Medicine Center at Husky Stadium has an outstanding opportunity for a Patient Services Specialist Lead.WORK SCHEDULEFull-time Days (100% FTE)Mondays- FridaysNo Telework/On-siteDEPARTMENT DESCRIPTIONAs team physicians for the UW Huskies, our expertise is in treating athletic injuries. We are committed to providing care to injuries sustained at all levels of physical activity…whether a weekend basketball-warrior, recreational skier, experienced mountaineer, or professional athlete. At our sports medicine clinics and centers, we offer innovative, advanced and minimally-invasive treatment options to get active individuals "back in the game".PRIMARY JOB RESPONSIBILITIESLead Patient Services Specialists and other assigned staff and perform the work of the other Patient Services Specialist levelsParticipate in interviewing applicantsTrain and orient new employees and/or volunteers to departmentProvide feedback to supervisor for employee performance evaluations, corrective action plans and training plansReview and correct the work performed by others for compliance with established proceduresSchedule emergency shift assignmentsIdentify and resolve problems or unusual situations; recommend changes as necessaryMonitor and evaluate policies and procedures to suggest operational changesAssists in the preparation and maintenance of provider and clinic schedulesPerform the work of the Patient Services Specialist 1, 2, and 3.Other duties as requestedREQUIREMENTSHigh School graduation or equivalent AND Three years of Patient Support Service experienceOREquivalent education/experienceEquivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registrationABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Become part of our team. Join our mission to make life healthier for everyone in our community.ABOUT UW MEDICAL CENTER-MONTLAKEUW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit's light rail station across the street.Excellence. Exploration. Education.Compensation, Benefits and Position DetailsPay Range Minimum: $24.60 hourlyPay Range Maximum: $35.21 hourlyOther Compensation: -Benefits: For information about benefits for this position, visit First Shift (United States of America)Temporary or Regular? This is a regular positionFTE (Full-Time Equivalent): 100.00%Union/Bargaining Unit: SEIU Local 925 NonsupervisoryAbout the UWWorking at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.Our CommitmentThe University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.To request disability accommodation in the application process, contact the Disability Services Office at View phone number on click.appcast.io or View email address on click.appcast.io considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.