Senior Manager, Delivery and Implementation

Role Description

Senior Managers are high-agency leadership roles for senior learning operators who thrive in complex, live environments. They take responsibility for:

• Propagating delivery fidelity
• Staff and student outcomes
• Retention and impact success at scale

A Senior Manager combines live presence and authority with deep fluency in systems, data, contractual obligations, and workflows, enabling them to orchestrate complex programs in real time while maintaining north-stars and coherence behind the scenes. They operate across diverse delivery models and organizational contexts—from intimate, high-touch settings to large, multi-container environments—adapting style and tactics without compromising core principles.

This role builds vibrant systems capacity by establishing delivery norms, patterns, standards, and expectations that cascade through managers, instructors, and fellows—enabling programs to scale without loss of quality, coherence, or trust.

Qualifications

• 5+ years in program operations or delivery management
• Experience in managing 1-3 layers of actively deployed reports for 2+ years
• Ability to run multiple programs serving hundreds or thousands of learners
• Strong judgment on staffing, budget, and program design
• Higher education, university partnership, or edtech background is a strong plus
• Expert level Zoom skills required; familiarity with Asana, Github, Notion, gSuite, Claude is a plus

Requirements

• Lead teams comprised of 1-2 layers of reports (total size from 30-300+ team members)
• Own direct reports’ successful development and hold the quality bar across their programs
• Provide functional decision guardrails for staffing, budget, and program scope
• Own end-to-end program delivery across formats
• Fluently track course and curriculum intent
• Intimately understand data warehouse, admissions, and course completion tooling
• Author playbooks, workflows, and run plans
• Troubleshoot workflows, data flows, operating plans, and personnel SOPs
• Quality check program formats and local setup against course intent

Benefits

• 100% remote position—work from anywhere in the U.S.
• Medical, dental, and vision insurance (90% employer-covered for employees and dependents)
• Employer-funded healthcare reimbursement, FSAs, and Employee Assistance Program
• 401(k), employer-paid life & disability insurance, and identity theft protection
• Generous PTO, paid holidays, and 10 weeks of fully paid parental leave
• $1,000 annual professional development stipend and home office setup support
• Qualifying employer for Public Service Loan Forgiveness (PSLF)
• Additional perks: pet wellness plans, legal services, home/auto insurance discounts