Technical Care Specialist II - Business

Job Description:

Job Description

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  

Join Sparklight's fastest growing team as a Business Care Specialist! As a Business Care Specialist, you will be the go-to contact for our business enterprise level customers. You will be answering questions regarding invoices, installations, and updating changes in our customers' accounts via phone, email and chat.  

We are open to hiring remote if we find the right talent in any of these states: AL, AK, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT .  

What you will do to contribute to the company's success  

• Answering calls from Sparklight business customers and responding to inquiries in a professional manner.  

• Providing accurate, prompt, and consistent support to business customer needs by following Standard Operating Procedures (SOP).  

• Responding to and resolving business customer situations, including billing discrepancies, in a courteous, professional manner.  

• Providing post-installation care, including entering changes of service into the Single View software platform.  

• Responding to web chat inquiries from business customers on the Business Services Website in a courteous and professional manner.  

• Navigating and notating back office processing tools for selected calls.  

• Providing timely feedback to Sparklight leadership regarding service issues or customer concerns.  

• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.  

Qualifications  

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.  

• We care a lot about our customers! We are looking for someone who is customer service-oriented with experience with providing customer service over the phone. Data entry experience is important to us too.  

• Experience in Microsoft Outlook, Word, and Excel.  

• Knowledgeable in Salesforce.com and Single View is preferred.  

Core Competencies  

• Committed: Values each and every customer, while working hard to keep their business and support our communities.  

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.  

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.  

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.  

Benefits  

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

• Medical, dental, and vision plans – start when you start!  

• Life insurance (self, spouse, children) 

• Paid time off (vacation, holiday, and personal/sick days)  

• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) 

• Group Legal plan with Identity Theft Protection  

Additional Perks  

• Tuition reimbursement (up to $5,250 on 1st year)  

• Up to seventy-five dollars a month towards cable and internet services  

• Annual community support to various organizations across the U.S.  

• Associate recognition & awards programs  

• Advancement opportunities  

• Collaborative work environment  

We’re an Award-Winning Organization! 

• 2022 - 2023 Forbes’ “America’s Best Midsized Employers” 

Our Commitment  

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.  

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.  
 

Pre-hire Processes  

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.