Clinical Patient Access Liaison (C-PAL)

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit Job Title: Clinical Patient Access Liaison (C-PAL) Company: Retina Vitreous Associates Location: Toledo, OH Travel: There may be occasional travel to our other offices, if necessary. Perks Full Benefits Package - Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off (PTO) and Paid Holidays Paid Maternity Leave Eyecare Certification Reimbursement Competitive Base Pay Employee Discounts Hours Full Time Our offices are open Monday-Friday 7:30am-5pm You will not work all of these hours, but must have open availability to work any shift within these hours You may need to work a little earlier/later as needed SUMMARY The Clinical Patient Access Liaison (C-PAL) is a field-based or embedded clinical support role focused on removing access barriers for specialty therapies. This individual will partner closely with Physicians and practice teams to streamline reimbursement workflows and support patient access in real time. They will provide real-time, point-of-care support for prior authorizations, benefits investigation and financial access. The C-PAL will function as a bridge between patients, providers and payers to ensure timely initiation of therapy and improved patient experience. ESSENTIAL DUTIES AND RESPONSIBILITIES Patient Support & Education: Serve as a central contact for patients and caregivers; support onboarding, coverage education and adherence Reimbursement Navigation: Manage prior authorizations, exceptions and appeals to resolve access barriers Practice & Physician Support: Provide real-time guidance on payer requirements, step edits and documentation needs Cross-Functional Coordination: Partner with specialty pharmacies, hub services and internal teams to facilitate access Insights & Compliance: Track access barriers, document activities and ensure compliance with all regulatory requirements REQUIRED QUALIFICATIONS High school diploma or general education degree (GED) required Bachelor's degree preferred 5+ years of experience in patient access, reimbursement or specialty support services Strong knowledge of payer dynamics, billing and pharmacy workflows High emotional intelligence and ability to operate independently in a fast-paced environment PHYSICAL REQUIREMENTS This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact [phone removed]. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Employment Type: Full Time