Performance & Enrollment Sales - Member Services Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement

D1 Training Prosper | Prosper, TX

About D1 Prosper

D1 Prosper is not a traditional gym. We are a coach-led athlete development system focused on long-term performance, structure, accountability, and measurable results for youth athletes and adults.

We are building a high-energy, high-accountability culture centered around:

• Athlete development

• Parent communication

• Performance tracking

• Elite customer experience

• Strong community presence

This role is ideal for someone who thrives in a fast-paced environment, connects naturally with people, and knows how to drive urgency, trust, and follow-through.

Position Overview

The Performance & Enrollment Lead is responsible for:

• Converting leads into memberships

• Conducting athlete/parent consultations

• Managing follow-up and communication

• Supporting member retention and experience

• Helping drive overall revenue growth inside the facility

This is a relationship-driven sales and operations role inside a performance training environment.

You will work directly with:

• Parents

• Student-athletes

• Adult members

• Coaches

• Local community relationships

Key Responsibilities

Enrollment & Sales

• Conduct athlete and parent consultations alongside coaches 

• Guide prospects through assessments and recommended training paths

• Follow up on leads, no-shows, and expired members

• Help drive PT, semi-private, and membership conversions

• Maintain high conversion standards and pipeline organization

• Execute phone, text, email, and in-person follow-up

Member Services

• Deliver high-level customer service and communication

• Help maintain a positive member experience from onboarding through retention

• Support member check-ins, account management, and scheduling

• Assist with retention conversations and roster management

• Coordinate parent communication and athlete milestone tracking

Facility & Culture

• Support a high-energy, team-first environment

• Maintain professionalism and urgency during peak hours

• Work closely with coaches and leadership

• Represent the D1 Prosper brand in a positive and professional way

Ideal Candidate

We are looking for someone who:

• Has strong people and communication skills

• Is confident in consultative sales

• Can build trust quickly with parents and athletes

• Thrives in fast-paced environments

• Is organized and detail-oriented

• Has follow-through and accountability

• Brings positive energy and professionalism daily

Preferred Background

Experience in one or more of the following is preferred:

• Performance training

• Membership sales

• Hospitality or customer service

• Youth sports

• High-ticket or consultative sales

• CRM or lead management systems

Compensation Structure

Compensation may include:

• Base pay + 

• Commission

• Performance bonuses tied to KPIs

• Growth opportunities within the organization

Key Performance Indicators (KPIs)

• Lead response time

• Consult-to-close conversion rate

• Monthly EFT growth

• PT / semi-private conversion

• Retention and member engagement

• Follow-up consistency and pipeline management

Schedule Expectations

This role includes afternoons, evenings, and occasional weekends based on facility needs and peak athlete traffic.

Peak operating hours are typically:

• 11:00AM– 7:00 PM weekdays (some Saturdays 9-12)

What Success Looks Like

Success in this role means:

• Strong lead conversion

• High member satisfaction

• Consistent follow-up

• Positive parent relationships

• Revenue growth

• Ownership mentality inside the facility

If you enjoy performance culture, relationship-driven sales, and helping athletes and families grow, we’d love to connect.

Apply today to learn more about the opportunity at D1 Training Prosper.