Front Office Coordinator

Overview At Mindpath Health , we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive. The Front Office Coordinator is a vital member of the Front Office team, supporting both clinicians and patients. This role delivers consistently friendly, high-quality customer service across all patient interactions, helping to create a welcoming, safe, and patient-centered environment. The Front Office Coordinator manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards. This role is full-time (40 hours/week, Monday–Friday) onsite in our Charlotte office. Responsibilities What You’ll Do Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms Collect, verify, and update patient demographic and insurance information Assist patients with understanding Mindpath Health policies, procedures, and services Recognize situations requiring escalation and use effective de‑escalation techniques to support patient safety and satisfaction Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning) Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement Identify patient satisfaction concerns and contribute recommendations for resolution Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards Qualifications What You’ll Bring Experience using EMR/EHR and/or practice management systems required High school diploma or equivalent 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role 1+ year of customer service experience, preferably in a healthcare setting Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges Ability to remain calm, professional, and effective when assisting upset patients or families Excellent verbal and written communication skills Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast‑paced environment Effective problem‑solving skills, sound judgment, and the ability to think independently under pressure Ability to work both independently and collaboratively as part of a team Commitment to maintaining strict confidentiality of all personal and protected health information Compensation Pay rate for this position is $20 per hour. Benefits & Perks Medical, Dental, and Vision coverage Employee Assistance Program (EAP) Life & Long-Term Disability Insurance 401(k) with employer match Paid time off starting at 15 days per year Paid parental leave Tuition reimbursement Equal Opportunity Mindpath Health is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr