Customer Service CSI Representative

Customer Service/CSI RepresentativeThe Ed Napleton Automotive Group is looking for our next Customer Service/CSI Representative. This is an exciting opportunity in a growing, fast-paced industry.Located at Napleton Auto Park of Urbana, the Customer Service/CSI Representative is responsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.What We Offer:Starting pay- $18.00 per hourFamily Owned and Operated – 90+ years in business!Medical, Dental, Vision Insurance, 401kPaid Vacation and Sick TimePaid TrainingDiscounts on products, services, and vehiclesFantastic Growth OpportunitiesJob Responsibilities:Download and create reports from manufacturer surveysReviews Survey feedback with ManagerFollow up with guest on uncomplete surveys to build survey responseFollow up with guest in partnership with Service Manager to address and resolve any concernsJob Requirements:High school diploma or equivalent2+ years of Automotive Dealership experienceCDK experience preferredExcellent oral communication skills.Ability to communicate customers' interests needs and requests to management and sales personnel.Willingness to undergo a background check in accordance with local law/regulations18+ years of age or older to comply with the company driving policyWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws