Business Analyst

Result of Service

• Timely delivery of high-quality outputs. • Compliance with international standards for evidence management and digital preservation. • Positive feedback from stakeholder consultations. • Acceptance of documentation by relevant ICT governance body.

Work Location

New York or remote

Expected duration

6 months

Duties and Responsibilities

The Archives and Records Management Section (ARMS), which is in the Department of Operational Support manages and preserves UN historical archives. It provides access to the records and archives in its custody to Member States, UN staff and the public, both online through its website and onsite in its research room. ARMS also provides records and information management advisory services to all Secretariat entities, including peacekeeping operations and other field missions. The United Nations increasingly receives or generates digital evidence of serious crimes, including attacks against UN peacekeepers and personnel, in the course of peacekeeping operations and related investigations. After mission closure, these materials are transferred to the Department of Operational Support's Archives and Records Management Section (ARMS), which is responsible for their long-term preservation and availability. Currently, the UN lacks standardized procedures, metadata requirements, and a unified digital repository capable of ensuring evidentiary integrity, chain of custody, authenticity, accessibility, and long-term preservation. This gap has hampered cooperation with Member States and international tribunals, particularly in support of accountability processes related to attacks on peacekeepers as defined under Security Council Resolution 2589. To address this, ARMS is implementing a project to design the procedures, governance, and technical requirements necessary to establish an evidence management framework and a secure digital repository for digital evidence. A business analyst is required to join the project team and support ARMS in designing these processes and systems. Duties and responsibilities: The business analyst, working closely with the Digital Evidence Management Specialist consultant, will support ARMS in the following areas. A. Evidence Management Procedures 1. Process analysis - mapping "as is" processes, identifying inefficiencies, bottlenecks, risks, and designing "to be" processes to be used by the project team to develop: a) Standard Operating Procedures (SOPs) and guidance for UN field missions on: i. Handling and preservation of digital evidence ii. Chain of custody requirements iii. Metadata capture iv. Secure transfer to ARMS during mission transition or closure b) SOPs for ARMS for long term preservation, integrity, access control, and lifecycle management of digital evidence. B. Digital Repository Requirements 1. Requirements gathering - interviewing stakeholders, running workshops, observing workflows, analysing documents to understand what the stakeholders need (MoSCoW) . 2. Solution definition - translating business needs into system functional requirements, user stories, acceptance criteria, and use cases. 3. Documentation - producing clear artefacts: BRDs, user stories, process maps, business cases. C. Stakeholder Engagement 1. Facilitate consultations and validation workshops with missions, accountability focal points, investigative mechanisms, and relevant Secretariat offices. 2. Incorporate feedback and produce final documentation for approval. Deliverables: 1. Process analysis for Evidence Management SOPs for field missions 2. Process analysis for Evidence Transfer SOPs and chain of custody templates 3. Process analysis for ARMS Evidence Preservation and Access SOPs 4. Business requirements gathering and documentation for system architecture and technical requirements for digital repository 5. Consolidated project documentation for ICT governance approval Schedule for the provision of deliverables to be agreed between Business Analyst, the Digital Evidence Management Specialist consultant, and ARMS upon commencement of the contract.

Qualifications/special skills

Education • Advanced university degree (Master's or equivalent) in business analysis or a related field. • A first-level degree with additional qualifying experience may be accepted. Experience • Minimum 7 years of professional experience in at least one of the following: • Business analysis • Evidence management • Records and archives management in complex institutions • Criminal investigations or accountability mechanisms • Design and implementation of secure digital repositories • Experience in UN peacekeeping, rule of law, or international justice mechanisms strongly desirable. • Experience developing SOPs, technical standards, and system requirements essential. Skills • Knowledge of business analysis techniques. • Ability to translate complex requirements into implementable procedures. • Strong stakeholder engagement and consultation skills. • Excellent drafting skills in English.

Languages

Not available.

Additional Information

Not available.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.