Administrative Assistant

Administrative Assistant II Hematology/Oncology Clinic

Job Description

This Administrative Assistant II role provides critical support to a busy hematology/oncology clinic by removing administrative tasks from nurses and physicians so they can focus on direct patient care. Working on-site in Washington, DC, you will manage provider calendars, coordinate patient appointments, handle high-volume phone calls, and offer compassionate support to patients and clinical staff. This position operates Monday through Friday, 8:30 a.m. to 5:00 p.m., and requires strong administrative, customer service, and healthcare support skills in a fast-paced, multidisciplinary environment.

Responsibilities

• Support daily operations of the hematology/oncology clinic by handling a wide range of administrative tasks for nurses and physicians.
• Manage physicians calendars, focusing primarily on patient-related scheduling, appointment coordination, and follow-up.
• Schedule patient appointments and ensure patients receive timely attention, information, and support throughout their care journey.
• Answer a high volume of incoming calls, including calls specifically for assigned physicians and calls from a rotating phone line that any patient may use, responding professionally regardless of which provider the patient is calling about.
• Provide courteous, empathetic, and professional customer service to patients and physicians, maintaining a positive attitude in all interactions.
• Interact directly with patients, including those who may be sick or distressed, and work through their concerns independently rather than escalating immediately to a manager.
• Collaborate closely with a team of approximately nine other administrative assistants, collectively supporting three to four doctors per person.
• Work in multiple computer systems, including electronic medical record platforms, to manage scheduling, documentation, and communication.
• Assist with insurance-related tasks by dabbling in insurance matters and coordinating with clinic staff who handle detailed verification and authorization.
• Support multidisciplinary teams by communicating effectively with providers, patients, and other clinic staff to ensure smooth operations.
• Organize and prioritize multiple tasks and requests in a fast-paced environment, maintaining accuracy and attention to detail.
• Maintain confidentiality and professionalism in handling patient information and clinical communications.
• Demonstrate leadership potential within the administrative team, taking initiative to solve problems and build a strong professional reputation.

Essential Skills

• Previous experience in an administrative assistant or similar administrative role, preferably in a healthcare or medical office setting.
• Strong understanding of insurance concepts and processes, with the ability to support basic insurance-related tasks.
• Computer proficiency and comfort working in multiple systems, including electronic medical record platforms such as Epic.
• Knowledge of healthcare terminology and clinical operations sufficient to support providers and patients effectively.
• Demonstrated experience in customer service, with the ability to communicate clearly and professionally with patients, physicians, and multidisciplinary teams.
• Excellent organizational skills, with the ability to manage multiple priorities and tasks in a fast-paced environment.
• Strong multitasking abilities, particularly in managing phone systems and handling multiple calls and requests simultaneously.
• Ability to work independently to resolve patient issues without relying solely on management intervention.
• Capacity to interact empathetically with sick patients, remain calm and professional when patients are having a difficult day, and not take challenging interactions personally.
• Team-oriented mindset, with experience collaborating closely with other administrative assistants and clinical staff.
• Professional demeanor and customer service attitude in all patient and physician interactions.
• Bachelors degree highly preferred, but not required.

Additional Skills and Qualifications

• Previous healthcare or medical office experience is preferred and will help in understanding clinical workflows.
• Experience providing healthcare support in a clinic setting, particularly in oncology or specialty care, is an advantage.
• Familiarity with scheduling processes and tools, including managing complex provider calendars and patient appointments.
• Experience with email communication in a professional environment, including timely and accurate responses to patients and providers.
• Ability to work with multidisciplinary teams and support clinical operations through clear communication and coordination.
• Strong problem-solving skills, with the ability to identify issues and work through them directly with patients and staff.
• Leadership potential, with an interest in taking initiative and building a strong professional profile within the organization.
• Education reimbursement opportunities can be leveraged by candidates interested in furthering their education while working.
• Room to grow within the organization, with prior team members having been promoted into advanced roles.
• Comfort working in an environment that supports one of the top hospital and healthcare operations in the region.

Work Environment

This role is fully on-site in Washington, DC, within a hematology/oncology clinic setting. You will work Monday through Friday from 8:30 a.m. to 5:00 p.m., primarily in a back-office area located upstairs, supporting physicians and clinical staff. The clinic uses multiple computer systems, including Epic and other electronic medical record and scheduling tools, requiring regular use of technology throughout the day. The environment is fast-paced, with frequent patient and provider interactions, high call volume, and close collaboration with a team of approximately nine administrative assistants supporting several doctors each. You will work with sick patients and must be comfortable offering empathetic support in a clinical setting. On-site access is primarily via public transportation; driving and parking directly at the facility is not available. Options include taking the metro and using a free shuttle from the metro to the clinic, or paying for parking in nearby areas such as Rosslyn or Dupont and using shuttle services from there. Professional attire appropriate for a healthcare office environment is expected.

This is a Contract position based out of Washington, DC.

The pay range for this position is $20.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Washington, DC.

This position is anticipated to close on Nov 17, 2026.

This is a fully onsite position in Washington,DC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.