Managing Director, Enterprise Capability & Learning Transformation

Overview This role will redefine how the enterprise builds capability for the future of work—architecting a modern, AI-enabled ecosystem that continuously develops the skills needed to lead through change, disruption, and rapid technology evolution. Reporting to a member of the HR Leadership Team (HRLT), this role operates at the highest levels of the organization and directly influences enterprise strategy, workforce transformation, and long-term business performance. This leader will be responsible for reimagining how learning, skills, and capability-building are integrated into the fabric of the organization—ensuring employees are equipped to succeed in an increasingly AI-powered and dynamic environment. Role scope and organizational impact are targeted at transforming learning and capability ecosystems across the enterprise to support strategic priorities and business outcomes. Role Scope & Organizational Impact Lead an enterprise learning and capability organization of approximately 40 professionals, including 2 Directors, 5 Senior Managers, and a team of individual contributors Operate as a key member of the extended HR leadership team, partnering directly with HRLT and enterprise executives Own the strategy, design, and evolution of the enterprise learning and capability ecosystem Act as a transformational leader responsible for shifting the organization from traditional learning models to a modern, skills-based, continuously evolving capability engine Drive alignment across HR, Strategy, Technology, and Business leaders to embed capability-building into enterprise transformation and business outcomes Key Responsibilities Enterprise Capability & AI Strategy Define and execute a multi-year enterprise capability strategy aligned to business transformation priorities across healthcare, PBM, and specialty businesses Lead the design and activation of an AI-first learning and capability strategy, including future-focused skill frameworks and capability models Establish clear expectations for AI-enabled work across all employee segments—from frontline to executive leadership Partner with HRLT, enterprise strategy, technology, and business leaders to align capability investments to growth, productivity, and transformation outcomes Translate external market trends and emerging technologies into forward-looking workforce strategies that anticipate how work will evolve Learning & Capability Ecosystem Modernization Transform the enterprise learning function into a modern, skills-powered capability ecosystem that meets employees where they are and supports continuous development Architect and scale a next-generation learning ecosystem that integrates platforms, vendor partnerships, content, and talent systems Deliver personalized, role-based learning journeys, corporate academy models (e.g., AI, leadership, functional), and in-the-flow-of-work development experiences Evaluate and optimize learning platforms and vendor strategies to improve usability, adoption, and impact Establish governance, operating models, and product ownership structures for enterprise learning and capability development Integrate learning with talent strategy, workforce planning, and skills architecture to enable mobility, progression, and succession planning Leverage AI to personalize learning, accelerate content creation, and enhance the learner experience Drive a shift from event-based training to continuous, embedded capability development that directly supports business priorities Enterprise Enablement, Adoption & Transformation Champion enterprise-wide adoption of learning and capability programs, improving engagement and clarity on “what good looks like” for employees at all levels Lead large-scale reskilling and upskilling initiatives to support workforce transformation and evolving business needs Build frameworks to clearly define skills, competencies, and career pathways—linking capability development to performance, growth, and advancement Partner closely with business stakeholders to surface capability needs and ensure alignment to transformation priorities Drive a “builder” mindset—creating solutions that are scalable, adaptive, and able to evolve alongside rapid advancements in AI and technology Qualifications Minimum Qualifications Bachelor’s degree required; MBA or Master’s degree preferred 15+ years of progressive leadership experience in learning & development, talent strategy, workforce transformation, or related functions Experience leading AI/digital transformation initiatives and applying emerging technologies to workforce capability and learning strategies Proven track record leading large-scale, enterprise-wide transformation initiatives Demonstrated experience building, scaling, or reinventing enterprise learning, capability, or talent ecosystems Strong data and analytics orientation, with the ability to measure adoption, effectiveness, and ROI of capability-building initiatives Strong executive presence with the ability to influence and partner with senior leaders, including C-suite stakeholders Experience operating in regulated industries; healthcare experience preferred Preferred Qualifications Background in consulting, strategy, or transformation-led environments with a focus on enterprise change Deep experience in skills-based workforce transformation, including development of skills architecture, competency frameworks, and career pathways Proven success designing and implementing modern, technology-enabled learning ecosystems (e.g., corporate academies, in-the-flow-of-work learning, personalized learning journeys) Experience managing complex vendor ecosystems and learning technology platforms (e.g., LMS/LXP, content providers, AI-enabled tools) Capabilities Enterprise strategy development and operating model design at scale Strong AI and digital fluency, with the ability to translate emerging technologies into practical workforce and capability outcomes Deep expertise in skills-based workforce transformation, capability building, and enterprise change leadership Proven ability to design and scale modern, technology-enabled learning ecosystems Vendor strategy and ecosystem management experience Exceptional executive stakeholder management, with experience influencing C-suite leaders and shaping enterprise priorities Data-driven mindset with strong focus on adoption, outcomes, and ROI Leadership Profile Transformational builder with a track record of creating and scaling modern capability or learning functions Strategic, forward-thinking leader comfortable challenging the status quo and reimagining how organizations develop talent Strong AI and digital acumen, with the ability to translate disruption into actionable workforce capability strategies Enterprise influencer with executive presence and credibility at the C-suite level Operates effectively in ambiguity and thrives in environments undergoing significant change Combines strategic vision with execution discipline to drive measurable business impact For this position, we anticipate offering an annual salary of 196,600 - 327,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email View email address on click.appcast.io for assistance. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users where legally permissible. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. #J-18808-Ljbffr The Cigna Group