Patient Access Registrar

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. You will be part of a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Responsible for providing patient-oriented service in a clinical or Emergency Department setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties in a fast-paced, customer-oriented clinical environment. This position is full-time, 40 hours/week. Employees are required to have flexibility to work 12-hour shifts, Monday, Tuesday 06:00 AM to 06:30 PM; Wednesday 06:00 PM to 06:30 AM. Hours can vary based on business needs. It may be necessary, given the business need, to work occasional overtime and weekends. The office is located at 1955 W. Frye Rd. Chandler, AZ. New hire orientation will occur during the day shift for the first two weeks. Primary Responsibilities Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements Verifies insurance coverage, benefits and creates price estimates, reverifications as needed Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due Responds to patient and caregivers’ inquiries related to routine and sensitive topics always in a compassionate and respectful manner Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary Maintains up-to-date knowledge of specific registration requirements for ED Registration Benefits Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options and a Health Spending Account or a Health Savings account Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan and Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) Pay is based on several factors including local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. Required Qualifications High School Diploma/GED 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role Ability to work Monday, Tuesday 06:00 AM to 06:30 PM; Wednesday 06:00 PM to 06:30 AM Ability to work day shift hours during the duration of new hire orientation (approximately the first two weeks) Preferred Qualifications Experience with Microsoft Office products Experience in a Hospital Patient Registration Department, Physician office or any medical setting Working knowledge of medical terminology Understanding of insurance policies and procedures Experience in insurance reimbursement and financial verificationAbility to perform basic mathematics for financial payments Experience in requesting and processing financial payments Soft Skills Strong interpersonal, communication and customer service skills Physical And Work Environment Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset Sign-on bonus is available only to external candidates. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr Optum