Operations Manager

Job Description

Responsible for overseeing and managing all aspects of custodial operations. Your primary goal is to ensure a clean, safe, and well-maintained environment for employees, visitors, and clients. This role requires strong leadership, organizational skills, and a keen attention to detail. And to drive the growth of the custodial services division within the company. This role also requires accountability for operational performance, cost control, consistent service delivery across all sites, and the ability to identify new business opportunities to support growth. The Operations Manager should be actively contributing to business development by fostering strong client relationships, spotting potential service expansions, supporting proposals, and taking part in client presentations when needed.

• Develop and implement custodial procedures and protocols to ensure cleanliness and sanitation standards are met
• Manage custodial staff, including hiring, training, and scheduling
• Create and maintain inventory of custodial supplies and equipment
• Conduct regular inspections and audits of custodial services to identify areas of improvement
• Provide regular updates and reports on custodial operations
• Act as the main point of contact for clients, addressing inquiries, concerns, and providing effective solutions.
• Foster a positive and inclusive work environment, promoting teamwork and professional development among staff.
• Schedule and coordinate work assignments to ensure adequate coverage and efficient use of resources.
• Cultivate and maintain strong relationships with existing clients, understanding their needs, and ensuring high levels of customer satisfaction.
• Provide details about the number of staff required for the job, including their roles and responsibilities.
• Oversee daily cleaning operations, including but not limited to dusting, vacuuming, mopping, and waste disposal.
• Ensure compliance with safety and health regulations and implement best practices for custodial operations.
• Address and resolve issues related to cleanliness, safety, or any other concerns promptly.
• Liaise with vendors and suppliers to procure cleaning supplies and equipment at competitive prices.
• implement preventive maintenance programs to minimize downtime.

Requirements:

• Ability to effectively communicate with team members, upper management, and clients
• Strong leadership skills to manage and motivate a team of custodial staff
• Experience in implementing and maintaining safety and sanitation standards
• Proficient in budget management and cost control
• Experience in developing and implementing training programs for custodial staff
• Knowledge of cleaning equipment, supplies, and chemicals

Preferred:

Bilingual -English& Spanish

United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.


Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team View phone number on click.appcast.io.