Account Support Representative

Account Support Representative

NTN Bearing Corporation (NBCA) has employment opportunities that will assist qualified candidates to achieve their desired goals. NTN is one of the world's premier bearing manufacturers serving the automotive and industrial markets for the past 100 years. Proven stability, growing sales and career opportunities are a few of the factors that set NTN apart. NTN is currently seeking an Account Support Representative in our Schaumburg, IL office.

The Account Support Representative is the customer's main point of contact. The ASR is responsible for placing orders, checking the status of orders, and for product price/availability information. The ASR represents the customer's interest when interacting with various departments within NTN. This position has significant interactions with Logistics, Credit, Engineering, Marketing, Sales, Inventory Planning and the Warehouses. The ASR ensures that each customer has a positive experience with NTN.

Major Responsibilities:

• Provide quality service to customers.
• Sales Support, understand order processing and expedite orders.
• Responding to inventory inquiries. Solution driven and team oriented.
• Credit/Debit Requests.
• Understand NTN Procedures, Principles and Practices.
• Forecast Analysis
• Review Electronic Data Interchange Output
• Analyze Quality and Delivery Reports received from Customers
• Analyze Open Order Reports for customers.
• Pull and enter data into Customer Portals.
• Knowledge of EDI process

Knowledge, Skills and Abilities:

• Bachelor's Degree preferably in business or related field; or three to five years of related experience.
• Account management-related experience preferred.
• Demonstrated proficiency with customer focus with the ability to engage and diffuse dissatisfied customers.
• Proficiency in Microsoft Office, JDE/ Oracle experience preferred.
• Strong written and verbal communication skills.
• Effective organizational/time management skills with the ability to multi-task.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At NTN, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Pay range $45K - $53K annually.

NTN Bearing Corporation (NBCA) treats all employees and applicants according to their individual qualifications, abilities, and experiences and adheres to all local and national employment rules and regulations where we operate. NTN does not tolerate discrimination due to race, religion, color, national origin, sex, age, disability, veteran/military status, or any other legally protected trait.

Our commitment to our employees is to create a work environment which is free of any type of unlawful discrimination and where employees may realize their potential and contribute to the success of the company.

We offer a full range of comprehensive benefits, including choice of medical plans, dental, vision, life and disability insurance, a cash matching 401(k) Plan, separate company contribution to your 401(k)-retirement account, paid vacation, additional paid time off during the major holiday season, and eligibility for tuition reimbursement.