Assistant Manager

Assistant Manager

The Assistant Manager supports the Restaurant General Manager in the daily operation of the restaurant. This role ensures that all brand standards for food quality, service, cleanliness, and safety are consistently met. The Assistant Manager acts as the second-in-command, driving team performance, assisting with administrative tasks, and serving as a key leader in the absence of the RGM and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). The position requires a valid driver's license, reliable vehicle for transportation, active car insurance, and basic computer skills. The AUM must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require.

Key Responsibilities:

• Operational Leadership
• Support the RGM in overseeing daily restaurant operations.
• Ensure proper staffing, scheduling, and labor control in alignment with sales trends.
• Monitor product quality, hold times, and food safety procedures to meet KFC standards.
• Verify completion of opening, shift, and closing checklists.

• People Management
• Lead, motivate, and develop Shift Supervisors and Team Members.
• Conduct ongoing coaching, evaluations, and performance feedback.
• Ensure team compliance with uniform, appearance, and attendance standards.
• Participate in hiring, onboarding, and training new employees.

• Customer Experience
• Maintain high service standards and respond quickly to guest concerns.
• Monitor Speed with Service metrics and drive improvements in order accuracy and hospitality.
• Promote a positive and welcoming guest environment.

• Financial & Administrative
• Assist in controlling food, paper, and labor costs to achieve profit targets.
• Accurately complete cash handling and daily deposit procedures.
• Support in inventory counting, ordering, and waste control.

• Compliance & Safety
• Ensure compliance with all local health and safety regulations.
• Maintain cleanliness, sanitation, and maintenance throughout the restaurant.
• Follow up on brand and internal audit results and execute corrective actions.

Expectations:

• Greet Guests
• Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.
• Use polite and positive phrases such as:
• "Hi, welcome to KFC! How are you today?"
• "Thank you for coming in! What can I get started for you?"

• Provide Efficient Service
• Take accurate orders quickly and confirm them clearly before processing.
• Maintain professionalism and a calm attitude, even during busy periods.
• Ensure that every order meets KFC quality and accuracy standards.

• Implement Upselling
• Offer guests value items or upgrades that complement their order, using suggestive selling language. Examples:
• "Would you like to make that a combo today?"
• "Would you like to add a dessert or drink to your meal?"
• "Our new chicken sandwich has been a favorite - would you like to try it today?"
• Upselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance.

• Close with Appreciation
• Thank each guest sincerely and invite them back.
• Example: "Thank you for choosing KFC! We'll see you next time."