Account Clerk I/II

Account Clerk Position The City of Modesto is hiring Account Clerk team members who love numbers, enjoy helping people, and are ready to keep our financial operations running smoothly. From payroll to utility billing to business licenses, you'll play a key role in supporting customers and departments across the city. If you're detail-driven, customer-focused, and eager to grow, we'd love to meet you. Salary Incentives: 2.5% Education Incentive (bachelor's degree) 5% Education Incentive (master's degree) The Account Clerk is responsible to perform a variety of accounting and customer service program duties involving financial record keeping and transactions including, payroll, accounts payable, accounts receivable, utility billing, cashiering, business licensing, and revenue recovery and citations; and to perform a wide variety of general clerical activities and work in support of both internal and external customers. *Current vacancies within Finance are both full time and part time. Applicants will be assessed on the application submitted. Due to the volume of applications received, resumes will not be screened for the purpose of determining who is the most qualified to compete in the testing process. It is the applicant's responsibility to fill out the "Education" and "Work Experience" sections of the application with complete information and adequate detail. Do not substitute any part of the application with the words "SEE RESUME." Applicants considered to be the most qualified will be invited to continue in the testing process. The Human Resources Department reserves the right to revise the testing process to best meet the needs of the City. Tentative Testing Schedule In-person Exam Salida Library September 10, 2026 The City of Modesto is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of equity and inclusion. A City application is required, including Supplemental Questionnaire. The City of Modesto does not sponsor H-1B Visas. Salary offered depends on candidate's experience. Essential and Marginal Function Statements Essential and other important responsibilities and duties may include, but are not limited to, the following: Essential Functions: All Assignments: Post data to various ledgers, registers, journals, and logs according to established account classifications and procedures; check and tabulate statistical and financial data. Assist customers, departments, and employees by providing information, supporting documentation requests, providing reports, explaining procedures, and answering questions over the telephone and in person. Enter, process, and verify for accuracy a variety of documents in the City's financial management and/or payroll systems, such as journals, cash receipt documents, and time sheets. Request, sort, and distribute to departments monthly and quarterly budgetary and accounting reports from the financial management system; prepares a variety of financial statements and reports; compiles information from various sources for the Annual Comprehensive Financial Report (ACFR). Operate a personal computer for a variety of applications, depending on assignment; enter data into various automated systems. Perform a variety of general clerical duties including data entry, typing, and auditing and maintaining files and records; order office supplies and forms. Prepare daily/monthly reconciliations and banking data. Research and address inquiries regarding account status, proper coding of transactions, and other related items to determine the requirements of journal requests and any other corrections. Collect and receipt revenues; post and assign account numbers; count drawer; balance cash, checks, credit cards, and debit payments; prepare bank deposits. Process incoming mail; write deposit receipts and record in files; verify account numbers and amount paid; process returned mail and improperly written checks. Run a variety of reports; research and resolve discrepancies related to transaction and customer accounts. Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. Observe and maintain a safe working environment in compliance with established safety programs and procedures. When Assigned to Accounts Payable: Distribution of invoices via email to corresponding city departments for payment processing. Process and match payment vouchers and invoices, assist with weekly payment register processing. Works with vendors by email and over the phone, monitoring past due invoices, and sending follow-up notices to departments When Assigned to Accounts Receivable: Monitors and analyzes customer accounts, issues statements, creates invoices, process adjustments and customer refunds when appropriate. Leads auctions for City vehicles and other general assets deemed surplus property by departments. Actively pursue delinquent accounts in all facets of the collection process. When Assigned to Accounting: Manages the uploads to OnBase of Staff Reports for Council Meetings and Committee Meetings. When Assigned to Payroll (Confidential): Assists with biweekly payroll process by performing various audits alongside other payroll staff. When Assigned to Cashiering: Operate machinery to open and sort utility payments; process and match vouchers; verify cash, checks, and various documents necessary to balance City registers. Process online payments, including downloading files, printing reports, and verifying totals. Prepare daily banking documents and materials reconcile to ensure accurate deposits and research any discrepancies. Process seized asset deposit from the Police Department; verify amounts and process the deposit. When Assigned to Business Licensing: Review, code and enter business license applications ensuring completeness; calculate mill and license taxes due and process payments and issue business license certificate upon approval. Review closure of business account, request supporting documentation and generate final balance notices. Coordinate with other City departments to ensure compliance with the municipal code. Batch, balance and process large volumes of tax returns and payments. Monitors and analyzes business accounts, issue renewal and balance due notices, process adjustments when appropriate; actively pursue delinquent accounts in all facets of the collection process. Print business licenses; generate listing of new business licenses; review County Clerk Recorder records; identify and contact businesses that have not applied for a business license. When Assigned to Utility Billing: Process returned Automatic Clearing House payments and returned checks. Receive and monitor 48-hour notices from the water division; monitor accounts for new customer sign-up. Review and record written correspondence from customers. Review, grant, or deny requests for payment extension. Sign up new residents for utility services; transfer utility services from one property owner to another; cancel utility services; generate final disconnect notices. Work with customers to develop payment plans; monitor payment plans to ensure receipt of payment; actively pursue delinquent accounts in all facets of the collection process. When Assigned to Revenue Recovery and Citations: Establish and maintain payment plans for citations; send default letters and place vehicle liens through DMV as required. Accept and determine if Requests for Informal Review are applicable; post and mail appeal result to citizens and maintain records of decisions. Access a variety of databases to research registered owner information and registration status. Download citations from handheld system, merge, print, and audit report. Schedule, attend and record formal hearing procedures. Act as liaison with City parking enforcement division. Manage citation processing application software. Manage FTB and DMV collections processes. Marginal Functions: May provide training to other staff on various items such as posting journals and ensuring accounts are balanced. Perform related duties as assigned. Minimum Qualifications Knowledge of: Basic clerical accounting, financial record keeping, and mathematical principles, practices, and procedures. Basic principles and practices of customer service. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Ability to: Maintain and balance a variety of financial records, files, and accounts. Perform varied accounting clerical work. Understand, interpret, and explain department policies and procedures; explain operations and problems solve office issues for the public and with staff. Type at a speed necessary for successful job performance. Perform procedures in an organized and accurate manner. Accurately count, record, and balance assigned transactions, accurately spell. Post data to various ledgers, registers, journals, and logs according to established procedures. Work with sensitive and confidential customer information; provide excellent customer service. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Experience and Training Guidelines: Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience : One year of work experience performing duties such as record keeping, accounting or bookkeeping, cashiering, customer service, or conducting research and analysis related to fiscal or call center activities. Training : High School diploma or GED equivalency. License or Certificate: Possession of, or the ability to obtain, a valid California driver's license. Account Clerk II In addition to the qualifications for the Account Clerk I: Knowledge of: Basic principles and practices pertaining to government bookkeeping and accounting. Practices pertaining to the reconciliation of various accounts. Accounts payable, receivable, and collection techniques and procedures. Financial record keeping practices and procedures. Basic generally accepted accounting principles and processes. Pertinent federal, state, and local laws, codes, rules, and regulations. Ability to: Identify and resolve inconsistencies in financial records. Research credit balances or overpayments. Work with vendors and customers to resolve billing/invoicing issues. Maintain and balance a variety of ledgers and accounts. Effectively switch between a variety of computer systems and work