Front Office Assistant

Job Description

Job Description

We’re looking for a driven individual who is passionate about helping others to become our next Front Office Associate!

As a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.

Responsibilities:

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
• Scheduling, screening, and confirming new appointments through inbound and outbound calling.
• Provide customer resolution to any concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Help run office promotions by participating in any marketing and social media initiatives.
• Support hearing aid maintenance, cleaning and repairs.

Requirements

• Sales-minded and takes initiative
• 4+ years of experience in a direct customer support role
• Administrative, front office, or patient care coordinator background
• Comfortable handling inbound and outbound calling
• Appointment scheduling and quality phone etiquette
• Adaptable and detail oriented, with an outgoing, positive demeanor
• Computer literacy, ability to accurately document and file records
• Strong knowledge of Microsoft Office and navigating technology systems
• Reliable transportation as attendance at off-site team meetings and occasional coverage for other offices may be required

Benefits

Standard Schedule: Monday - Friday, 9am-5pm

Compensation: $20/hour and participation in the office bonus program upon successful completion of 90 day training

Additional Perks

• Ongoing professional training and development
• Career growth opportunities
• Insurance (Medical, Dental, Vision)
• Retirement Options
• Paid Time Off
• Paid Holidays

About Miracle-Ear:

For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.