Sales & Account Manager, ImageSFX

An IMAGESFX Sales & Account Manager is a client-facing representative who plays a key role in building professional relationships with Production, Tour and Band Managers, Designers, and other third parties. They serve as the primary point of contact for clients on both potential and active projects. In addition, they engage in strategic discussions around sales approaches and focus on developing project pipelines that align with the company's overall business goals. They also provide recommendations for gear investments based on emerging industry trends. By working closely with the Project Operations team, they act as a liaison, advocating for both the client and the company.


Role Description

Manager of Sales and Accounts

Full Time, Salary & Commission

M-F, 9:00 AM - 5:30 PM

Email and Phone Call Responsiveness on Evenings/Weekends Required


Primary Responsibilities

• Work alongside IMAGESFX President and Operations directors to develop sales strategy
• Seek and develop relationships with potential clients aligned with overall sales strategy
• Retain and grow accounts already maintained by the company, as assigned
• Conduct on-site visits and meet with clients in person to build and sustain relationships and communication
• Field inquiries for upcoming projects by collecting details regarding dates, equipment, design intent, etc.
• Establish clear scope and schedule with all clients
• Work with assigned Project Manager to draft quotes, contracts and other related paperwork
• Ensure contracted scope of work is communicated clearly to all internal and external parties
• Negotiate scope changes as necessary and handle the necessary paperwork to modify the existing contract
• Oversee client interactions with other IMAGESFX Team Members throughout project lifecycle as needed
• Represent the client's interests by addressing concerns while preserving their vision and operations
• Manage client expectations regarding delivery/execution, safety, etc.
• Provide support, oversight, and approvals to administrative tasks completed by Project Managers including, but not limited to budgets, contracts, invoicing, consumable and equipment purchases, staffing, etc.
• Request, send and secure payment of client invoices according to invoice schedules
• Work with Accounting to close delinquent accounts
• Maintain frequent communication with the client before, during and in-closing of a project to ensure client satisfaction
• Deliver client feedback to Operations directors to inform process and product improvement

Secondary Responsibilities

• Serve as IMAGESFX on-campus representative at the Rock Lititz Campus for meetings, trainings, seminars, etc.
• Represent IMAGESFX at industry events and networking opportunities
• Recommend Professional Development topics/trainings based on ongoing project skillset needs
• Recommend gear investment based on ongoing client requests and developing design concepts in the industry
• Assist Team in developing social media strategy and collecting assets for social media use
• Follow company procedures and directives
• Perform other related duties as required and assigned

Requirements

• 3-5 years of account management experience preferred with proven ability to gain new clients and retain accounts
• Excellent written and verbal communication skills
• Required experience in concert touring or related entertainment industry roles, including production or tour management, vendor services, and similar positions
• Special Effects and/or Laser knowledge and experience preferred
• Ability to travel frequently for short periods of time based on client projects, sales opportunity meetings, networking events, etc.
• Experience using Microsoft 365 suite (Outlook, Calendar, Excel, PowerPoint, Word, Whiteboard, etc.), Keynote, Adobe Acrobat, DocuSign, Monday.com or similar project management platform
• Proven experience collaborating within a team and driving that team to successful completion of large-scale projects
• Proven experience communicating effectively with internal and external stakeholders