Systems and IT Manager (61580)

About Accion Performance:

Accion Performance is the science of supply chain and a Morales Group Company. We take logistics to the next level with our unique solutions by helping manufacturers and distribution centers control their supply chain We design p that reduce costs, increase productivity, and achieve operational objectives - allowing our customers to focus on core business objectives. Learn more:


Why Accion Performance?

We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates. We stay gritty by embracing perseverance, resilience, and determination in overcoming challenges and achieving success together.


If you are ready to jump on board with a high growth organization, Accion Performance is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble and people-smart leaders to help pave the way.


The Position:

The Systems and IT Manager plays an important role within Accion Performance by providing the business knowledge and technical skills to implement technical strategies, evaluate products, and provide a superior level of technical support that benefits the company and customers.


The Duties:


Supervisory Responsibilities

• Recruits, interviews, hires, and trains Systems staff

• Oversees the daily workflow of the department

• Provides constructive and timely performance evaluations

• Handles discipline and termination of employees per company policies

Duties/Responsibilities

• Embraces and promotes Accion Performance's Warehouse's core values: Be Humble, Be Courageous, Be a Light, and Be Gritty. Plans, organizes, implements, and trains stakeholders on IT-related products

• Collaborates with staff, customers, vendors, and managers to understand and assess computing and systems needs and requirements

• Leads the 3PL customers' teams in system implementation, onboarding, training, and tasks

• Serves as Systems liaison between operating divisions, vendors, customers, and all internal departments to achieve objectives

• Interfaces between external customers' operating systems and internal systems to ensure data integrity between the systems

• IT integration between third party software

• Automation of systems to increase efficiency across the business unit

• Creation, automation, and maintenance of customer and internal reporting systems. Not limited to but including: inventory management, PowerBI, Crystal Reporting, SQL reporting, Synapse Anywhere

• Evaluates system utilization and primary support for detection and correction of operational problems

• Acts as the subject matter expert to advise on system performance, available enhancements, and strategic ways to prevent operational risks

• Manages vendor relationships and application sourcing; regularly communicates with key contacts for day-to-day issues and escalations

• Ensures connections with trading partners occur without issue

• Oversees backup, system testing, system patches and system promotes, security, and user help systems

• Drives operational continuous improvement by researching and providing suggestions to internal stakeholders

• Remains current on the latest systems and technology trends, options, and offerings

• Travels to other Accion Services Warehouse and customer locations as required; up to 25% of the time

• Creates and recommends IT budget based on business needs and scalability

• Other duties and projects as assigned

Competencies

• Strategic Thinking: Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

• Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

• Managing People: Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinate's activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills.

• Verbal & Written Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

• Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

• Change Management: Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

The Qualities:

• Bachelor's degree or equivalent in information systems or computer science; master's degree preferred

• Five or more years' experience in a similar role; 3PL experience preferred

• Advanced knowledge of operating systems, interfaces, computing, and scripting

• Highly proficient in the English language

• Excellent technical, supervisory, interpersonal, collaboration, and critical-thinking skills

• Excellent verbal and written communication skills

• Fluent in a variety of programming languages, software, and systems

• Basic understanding of managing budgets and expenses

• Motivated and growth-oriented

Physical Demands and Work Environment

• Most of the work takes place in an office environment within a warehouse with moderate noise

• Prolonged periods sitting at a desk and working on a computer

• Continually required to talk; hear; use hand and finger dexterity

• Frequently required to walk or stand

• Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl

• Specific vision abilities required for this job include close, distance, color, peripheral, depth perception, and the ability to adjust focus

• Must be able to lift and carry up to 50 pounds on occasion

Accion Performance Benefits:

• Health insurance - Medical, vision, dental and life insurance plans available.

• Disability Insurance - Short-term and long-term coverage.

• Paid Baby Bonding Time - because family is important.

• Competitive PTO

• 401k Plan -for saving for the future.

• Professional Development
• A culture of Giving Back - 16 Paid Volunteer Hours
• Passport Program - we want to keep the team engaged in the culture we've built.

What we value:

Be Humble

Show up with no Ego and serve others.


Be Courageous

Be willing to step out for what is right and use your voice.


Be a Light

Shine bright when there is darkness.


Be Gritty

Stay hungry, overcome challenges, produce results


Accion Performance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.