Project Manager

Job TitleJob Summary: Responsible for the Software Development life cycle using the GRID methodology specifically designed for the Geographic Solutions. The ideal candidate will be accountable for leading and managing the implementation of workforce development and/or software solutions for state and regional clients. Responsibilities will also include managing workforce development and/or Unemployment Compensation software products for Virtual One Stop clients in order to assess client needs, meet and exceed client expectations in terms of quality of product and service, and manage the delivery of robust software solutions.Viable candidates must be willing to travel onsite at GSI's headquarters in Palm Harbor, Florida for New Hire Orientation and as needed.Qualifications Summary:The successful candidate will have significant workforce development and/or unemployment compensation experience. You will thrive both in an independent and team environment. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines.The ideal candidate is organized; detail oriented, has great communication skills and thrives in a fast-paced environment. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software engineers, developers, project managers and QA for support and collaboration of client specific deliverables.Project ManagementCreate, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status and resource allocationCoordinate with designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project planArticulate design rationale and functional strategy as it directly relates to accomplishing goals, when applicableOversight and management of the day-to-day operational aspects of one or more projectsMaintain and manage the overall detailed project plans and milestone reports to ensure accurate and timely reporting of project status, issues, risks, and concernsCoordinate delivery of development and production releases that meet quality assurance standardsAssist technical team in specifying design and development tasksAssist quality assurance team in creating test plans and testing effortsReview deliverables prepared by the team before passing to the clientEffectively apply project management methodology and enforce project standardsEnsure project documents are complete, current, and stored appropriatelyCommunicationExcellent written and oral communication skillsFacilitate team and client meetings effectivelyKeep the client and project team well informed of project status, issues and issue mitigation strategiesResolve and/or escalate issues in a timely fashionEffectively communicate relevant project information to superiorsTechnicalPossess a general understanding of application programming, database and system designUnderstanding of Internet, Intranet, Extranet and client/server architecturesAbility to analyze system requirements relative to the base software functionality and configurationWrite software requirements based upon analysis of clients needsMS SQL server and query knowledgeLeadershipInspire coworkers to attain goals and pursue excellenceManage the process of innovative change effectivelyIdentify opportunities for improvement and make constructive suggestions for changeTeamworkConsistently acknowledge and appreciate each team member's contributionsWork with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirementsCoordinate client training with training staff and assist where necessaryPrepare and deliver training updates via webinarsAbility to work as a team player across time zones and geography with business analyst, development and QA teams in FloridaClient ManagementProvide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email or via phoneManage day-to-day client interaction, and investigate and answer client questionsObtain, discuss, and follow-through with feedback from the clientSet and manage client expectationsContinually seek opportunities to increase customer satisfaction and deepen client relationshipsBuild a knowledge base of each client's organization and objectivesKnowledge and SkillsProficient in MS Office to include: Word, Excel, Outlook, Power Point, and ProjectKnowledge of relational databases and basic SQL query techniquesExperience interfacing with customers, internal managers and staffStrong interpersonal and relationship management skillsStrong oral and written communication skills with an attention to detailStrong leadership skills with a proven past to drive results and affect changeExperience within the workforce development system or unemployment compensation with a solid knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Act, Trade Adjustment AssistanceDetailed understanding of Employment and Training programs related to day-to-day operations and federal reporting requirementsAbility to prepare presentations and conduct training sessions at the annual User's ConferenceKnowledge of the software development life cycleBachelor's Degree in business or related field, or equivalent experiencePMP, SCM, CAPM certification, or formal project management trainingEqual Opportunity Employer. M/F/D/V