CEO I, USPI - Memorial Hermann Surgical Hospital Kingwood

Job Summary

COMPANY BACKGROUND:

Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas. Our care delivery network includes United Surgical Partners International, the largest ambulatory platform in the country, which operates ambulatory surgery centers and surgical hospitals. We also operate a national portfolio of acute care and specialty hospitals, other outpatient facilities, a network of leading employed physicians and a global business center in Manila, Philippines. Our Conifer Health Solutions subsidiary provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers, and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.

POSITION SUMMARY:

The CEO is responsible for directing, coordinating, and controlling all aspects of the operating functions, processes, and staff of the Surgical Hospital while demonstrating the primary goal of efficiently providing surgical services that exceed customer expectations and improve clinical and financial operations.

Responsibilities

FUNCTIONAL EXPECTATIONS & REQUIREMENTS:

The CEO is responsible for directing, coordinating, and controlling all aspects of the operating functions, processes, and staff of the Surgical Hospital while demonstrating the primary goal of efficiently providing surgical services that exceed customer expectations and improve clinical and financial operations.

• The daily operation of the facility.
• Serving, along with any committee appointed for the purpose, as a liaison between the Governing Board, the Medical Staff, and all departments of the facility.
• Reporting the pertinent activities concerning the facility to the Governing Board at regular intervals.
• Appointing a person responsible for the facility in the absence of the CEO.
• Planning for the services provided by the facility and the operation of the facility.
• Overall management of the Partnership as outlined in the Operating or Limited Partnership Agreement as applicable.
• Lead discussion/presentation during Monthly Operations Review call with USPI’s Home Office Business Operations team.
• Deploy, monitor, and ensure that USPI’s EDGETM is the foundation of the facility’s operational processes and appropriately integrated within the facility’s QPI program.
• Ensure compliance with USPI’s policies and procedures as related to internal controls.
• Develop, monitor, and control the staffing needs, operations budget, and capital budget.
• Develop, monitor, and control the purchasing plan to stay within the proposed budget and maintain compliance with group purchasing initiatives.
• Ensure compliance with government regulatory agencies and accrediting bodies.
• Negotiate and control all external contracts, such as those with physicians, ancillary services, plant maintenance, and purchasing agreements.
• Establish pricing for procedures based on cost analysis and local market standards.
• Foster positive work relationships among all departments of the facility and act as liaison between UPSI’s Home Office and all staff at the facility.
• Develop and ensure compliance with appropriate departmental policy and procedure manuals for use by the staff.
• Closely monitor variations in the financial performance of the facility to avoid cash flow problems.

Personnel Administration:

• Hold monthly staff meetings outlining the goals and priorities of the facility.
• Manage exempt and non-exempt employees in accordance with the facility policies utilizing sound principles of practice and fairness.
• Review employee performance as evaluated by their respective managers, ensuring that reviews occur as scheduled or at least annually for each employee.
• Review and approve the disciplinary action and/or discharge of employees.
• Evaluate management performance and other staff as designated.
• Approve the addition or deletion of positions as well as approve applicants for employment in new or vacant positions.
• Develop employee productivity analysis, utilizing USPI’s Staff Tracker, and assure the efficiency of staff levels through increases or reductions in the workforce as necessitated by changes in surgical case volume.
• Implement a program for job-based orientation, training, and ongoing evaluation for all employees.
• Manage all employee files and records.
• Provide educational opportunities for professional staff development.
• Promote the implementation of positive customer relations by the employees and physicians.

Clinical Services:

• Ensure that the surgical programs and clinical services are in compliance with the respective components of regulatory body and accrediting body standards.
• Work in conjunction with the Medical Director and Medical Executive Committee in the evaluation and development of existing and new surgical services at the facility.
• Manage the clinical departments of nursing, central supply, medical records, and housekeeping, and supervise the contracted services of laboratory, radiology, pharmaceuticals, laundry, and biomedical engineering.
• Monitor the adequate function of surgical equipment and patient care equipment through contracted services and follow up on repairs.

Marketing and Planning:

• Develop and implement a sales/marketing plan and lead the facility’s sales team in accordance with USPI’s Sales Plan and the business plan for the facility.
• Identify and develop new services defined as appropriate for ambulatory surgery centers.
• Foster positive public relations.

Quality Improvement:

• Develop, evaluate, and promote implementation of a continuous quality improvement program.
• Administer the infection control program and medical staff review of the quality improvement program.
• Identify and correct quality care issues.
• Develop statistical indicators to use in evaluating the overall operations and quality of care provided.
• Serve as a member of the Quality Improvement Committee.

Medical Staff Relationships:

• Process the credentialing of practitioners of the facility.
• Collaborate with the Medical Director in the review and revision of the Medical Staff Bylaws and Rules and Regulations on a biannual basis.
• Collaborate with the Medical Director and serve as a liaison in problem areas with the medical staff.
• Promote positive relationships between employees and practitioners.
• Develop a system whereby physicians' needs and their patients' needs are defined in order to determine the proper mix of services and efficiencies.

Physical Facility:

• In general, ensure that the facility is clean, neat, professional, well maintained, and conveys a feeling of confidence to our patients, their families, and our physician customers.
• Identify and approve plant improvements and repairs.
• Promote a physical plant that is safe and aesthetically appealing.
• Ensure appropriate record keeping is maintained and incidents reported relative to the emergency generator, utilities, security, environment, and emergency preparedness drills.

Administrative Representative:

• Attend corporate administrative meetings representing the facility.
• Act in accordance with the vision, mission, and business philosophy of the facility.
• Maintain membership in professional associations relevant to ambulatory surgery facilities and healthcare administration.
• Stay current in changes in the healthcare environment, such as reimbursement, legislative issues and business law, and act accordingly in the best interest of the corporation.

Personal Development and Professionalism:

• Identify areas that require additional reinforcement through education, consultation, or practicum.
• Attend all mandatory in-services and meetings.
• Follow the facility's professional conduct and dress code policy.
• Maintain patient, physician, and employee privacy and confidentiality per policy. Communicate effectively and courteously with visitors, physicians and their office staff, patients, and employees.

Qualifications

REQUIRED SKILLS:

• Bachelor's degree or equivalent work experience. A master’s degree is strongly preferred.
• Applicant must have Hospital (with emphasis on Surgical Division) or Surgical Hospital experience.
• Minimum ten to fifteen years of progressive experience in facility or healthcare management, culminating in successfully leading a complex entity in a culturally diverse, competitive urban environment. Good command of the English language, both verbal and written.
• Ability to work well with physicians, employees, patients, and others.
• The Governing Board may determine other qualifications as seen fit.

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