Customer Success Manager, Digital

Job Description

Job Description

Shape the future of Search.

About BrightEdge

BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.

What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

This role requires at least 3 days onsite in our Cleveland office.

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to achieve their digital marketing goals.

As a Customer Success Manager on the Digital team, you’ll work with a portfolio of customers to drive value throughout the customer lifecycle. This role is a great entry point into Customer Success for someone who is passionate about helping customers and interested in digital marketing. You’ll help customers turn digital marketing data into actionable insights, understand their goals, and make the most of the BrightEdge platform to improve their brand visibility and performance. Our extensive training program will give you the product knowledge and support you need to grow in the role.

How you'll spend your time:

• Manage a portfolio of ~60 accounts: Build trusted relationships with key stakeholders and understand their strategic goals and priorities.
• Drive customer success and adoption: Develop success plans, introduce new features and best practices, and help customers maximize the value of BrightEdge.
• Monitor customer health: Identify adoption risks and opportunities, partnering cross-functionally to address challenges and drive customer satisfaction.
• Lead customer planning and engagement: Prepare quarterly success plans and create presentations, rollout plans, proposals, and other customer-facing materials.
• Track customer impact: Monitor key customer success metrics to measure value, identify trends, and uncover opportunities for improvement.

We're excited about you if you have:

• 1+ years of relevant experience: Experience in a customer-facing or digital marketing role.
• Bachelor’s degree required
• Strong communication and presentation skills: Comfortable presenting ideas, building relationships, and communicating effectively in a fast-paced, high-cadence environment.
• Digital marketing interest: Knowledge of or interest in digital marketing, search, and the evolving digital landscape preferred.

Benefits:

• Motivating, high-impact work that builds your career 
• Medical, dental, and vision insurance with multiple package options 
• 15-23 days PTO depending on tenure plus 10 paid holidays 
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs 
• Discounted gym membership and fitness benefits 
• No or low cost therapy and professional coaching sessions through Spring Health 
• 4-6 weeks fully paid parental leave 
• Pet wellness and insurance plans to keep your furry family healthy

This role offers a base salary plus a quarterly performance bonus on an 80/20 split. The listed range reflects the total on-target earnings (OTE) for this position (base + variable). Actual compensation will depend on your skills, experience, and other job-related factors.

How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.