Onboarding Specialist

Broad River Retail is a privately held organization where we believe that purpose begins with identity. Our employees are known as Memory Makers because every person in our company has the power to create meaningful, lasting moments not only for our Guests, but for fellow Memory Makers, our partners, families, and the communities we serve. Together we live out our purpose: Furnishing Life’s Best Memories. Our team is guided by five core values: integrity, personal excellence, customer satisfaction, collaboration, and innovation. These values shape how we work, how we lead, and how we serve our Guests every day. Our vision is to be the premier Ashley Store operator, and our mission is to be an excellent home furnishings retailer. Because of the dedication of our Memory Makers, Broad River Retail has grown to become the largest and fastest growing Ashley licensee in the U.S., was named National Home Furnishings Retailers of the Year in 2024, and has earned a place on our industry’s Best Places to Work list three years in a row. AT A GLANCE: The Onboarding Specialist position is responsible for supporting the day-to-day execution of the onboarding experience for new Memory Makers from pre‑employment through self‑onboarding and Day1 activation. This role helps ensure new hires, hiring managers, and internal stakeholders receive timely communication, clear instructions, and accurate follow‑up throughout the onboarding process. The Onboarding Specialist partners closely with the Senior Generalist, People to keep onboarding tasks, documentation, communications, and readiness activities organized, compliant, and on track. ***This role is contract to hire!*** DAY IN THE LIFE AS A MEMORY MAKER: Support the end-to-end onboarding process for new hires from offer acceptance through Day1 activation. Serve as a day-to-day onboarding contact for new hires and hiring managers by answering onboarding‑related questions and providing clear next steps. Monitor new hire self‑onboarding task completion and follow up with new hires and managers to help ensure required items are completed on time. Assist with pre‑employment activities, including required documentation follow‑up, screening status tracking, I‑9 and E‑Verify coordination, and readiness checks. Prepare and send onboarding communications, reminders, and updates to new hires, hiring managers, People partners, IT, and other stakeholders as directed. Support Day1 activation activities by confirming onboarding completion, start date readiness, and required stakeholder follow‑up. Monitor the Onboarding email inbox and respond to inquiries in a timely, professional, and service‑focused manner. Maintain onboarding trackers, checklists, communication logs, and completion reports to ensure work is organized and visible. Partner with IT and other internal teams to support new hire readiness, including equipment, access, and first‑day needs as applicable. Prepare and maintain onboarding templates, new hire instructions, hiring manager resources, and process documentation under the guidance of the Senior Generalist, People. Assist with auditing onboarding records and documentation to support accuracy, compliance, and a consistent new hire experience. Escalate complex onboarding issues, delays, or stakeholder concerns to the Senior Generalist, People in a timely manner. Provide a welcoming and helpful experience for new hires while reinforcing Broad River Retail expectations, culture, and communication standards. Support onboarding needs for new stores, new departments, acquisitions, seasonal hiring, or other business changes as needed. Ensure compliance with all onboarding processes and maintain a high level of confidentiality, professionalism, and trust. Perform additional onboarding‑related duties as assigned. WHAT YOU’LL NEED TO SUCCEED: Associate's Degree and 1‑3 years of administrative, Human Resources, onboarding, recruiting coordination, or people operations experience OR 3‑5 years of relevant administrative or customer service experience. Prior experience supporting onboarding, pre‑employment, recruiting coordination, or employee documentation preferred. Must have strong communication, verbal, and written skills; bilingual is a plus. Strong organizational skills with the ability to manage multiple new hire timelines, follow‑ups, and deadlines at the same time. Intermediate proficiency of Microsoft Office to include Word, Excel, PowerPoint, and Outlook. Previous work in a professional environment with multiple levels of an organization. Strong attention to detail and ability to follow established processes consistently. Customer‑service mindset with the ability to create a welcoming and helpful experience for new hires and managers. Self‑starter with the ability to ask questions, prioritize work, and elevate issues appropriately. Ability to use logical reasoning for simple problem solving and process follow‑up. Ability to perform additional functions that may be assigned at the discretion of management. WORKPLACE ENVIRONMENT: While performing the duties of this job the employee is: Monday‑Friday work schedule with a hybrid schedule. Wednesday, Thursdays, and one other day during the week. This can change based on business needs. Physical requirements such as extended periods of sitting, standing, and walking. Prolonged periods sitting at a desk and working on a computer Regular computer or technology use In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. MEMORY MAKER PERKS & BENEFITS: Salary Range is based on background, skills, and experience Medical, dental, vision offered through contracting agency Medical, dental, vision, and life insurance options available following successful conversion to full time Paid time off and holiday benefits eligible after conversion 401(k) or retirement savings plan with company match eligible after conversion Employee discounts at Broad River Retail locations eligible after conversion Opportunities for career growth and internal advancement Benefit offerings and eligibility may vary based on employment status and location. OUR COMMITMENT TO YOU: Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self. #J-18808-Ljbffr