Enterprise Application Systems Manager

Job Description

Job Description

Official Title: Enterprise Application Systems Manager

Pay Grade: Senior Management 1

Salary Range: SM1 Entry Level Pay $111,214.74 to Pay Range Maximum $164,015.80

Starting Pay: $111,214.74

Salary Notes: This position is designated as Management. Starting Salary will be based on a review of qualifications and experience.

Departmental Mission Statement: MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT:

The Trial Court is committed to:

• fair and impartial administration of justice.

• protection of constitutional and statutory rights and liberties.

• equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion.

• efficient, effective, and accountable resolution of disputes.

• prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.

MISSION STATEMENT OF THE MASSACHUSETTS INFORMATION TECHNOLOGY DEPT:

Enhance access to justice through the effective use of technology. Partner with Judges and all Court Staff to use technology to speed the delivery of justice. Build a culture that values transparency, collaboration, inclusivity, and continuous improvement.

ORGANIZATIONAL PROFILE:

-court-system-information-technology

Notes:  This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. Compensation commensurate with experience. You must upload a resume to your profile to be considered for this position, in addition to completing all the application steps. First consideration will be given to those applicants that apply within the first 14 days .

Position Summary: The Enterprise Application (EA) Systems Manager provides technical, operational, and team leadership for the support, administration, maintenance and reliable operation of IT’s portfolio of business-critical enterprise applications. This position manages technical teams responsible for application support, systems administration, middleware and integrations, reporting and data services, and production operations.
The EA Systems Manager establishes effective support practices, technical procedures, services standards, and operational controls to ensure applications are reliable, secure, available, and responsive to the needs of the judiciary. The position supports incident resolution, problem management, and leads application upgrades, releases, maintenance, troubleshooting, and lifecycle activities while coordinating closely with infrastructure, security, vendors, and business stakeholders.

Supervision Received:  The Enterprise Application Systems Manager reports to the Deputy Chief Information Officer for Enterprise Applications or their designee and receives general direction in performing duties in accordance with established guidelines.

Essential Functions and Responsibilities:

Technical Team Leadership:
• Lead and supervise multidisciplinary technical teams supporting enterprise applications, middleware and integrations, Informatica, and reporting and data services.
• Manage staffing, workload, resource capacity, technical capability, priorities, performance, cross-training, succession planning, and professional development.
• Establish service standards, technical accountability, and operating discipline; reinforce documentation, knowledge sharing, collaboration, and continuous improvement.

Enterprise Application Technical Support and Operations:
• Ensure application reliability, performance, security, resilience, data integrity, and operational readiness.
• Oversee application configuration, maintenance, upgrades, patches, releases, and operational changes across production and non-production environments.
• Monitor application availability, performance, capacity, and operational health.
• Establish and maintain application support procedures, technical documentation, runbooks, and knowledge articles.
• Coordinate troubleshooting across application, database, middleware, infrastructure, network, security, and vendor teams.
• Lead root-cause analysis for significant application incidents and ensure corrective actions are implemented.
• Ensure applications are operationally ready following upgrades, releases, and infrastructure changes.
• Maintain application dependencies, support models, technical inventories, and lifecycle plans.
• Ensure appropriate backup, recovery, monitoring, logging, and operational controls are in place in partnership with Infrastructure and Security.

Integration and Middleware Support:
• Manage technical support and administration of enterprise middleware and integration services
• Oversee APIs, ETL/ELT processes, messaging, secure data exchange, and Informatica environments.
• Coordinate with application teams, Infrastructure, Security, vendors, and business stakeholders to resolve integration issues.
• Coordinate maintenance, upgrades, configuration changes, and lifecycle activities for middleware platforms.
• Ensure interoperability, reliability, performance, supportability, and dependency management across integrated applications.
• Maintain technical documentation and support procedures for enterprise integrations.

Reporting and Data Services:
• Manage technical support of enterprise application reporting, analytics, and data delivery services.
• Ensure reporting and data solutions are reliable, supportable, accurate, and aligned with business and operational requirements.
• Partner with stakeholders to define and deliver effective reporting, analytical, and data solutions.

Application Improvement and Automation:
• Identify opportunities to improve application support through automation, scripting, monitoring, and operational tooling. Evaluate emerging technologies when they provide practical operational or support benefits. Support application upgrades, modernization initiatives, and migration activities led by IT.
• Build team capability and ensure the team is prepared to support cloud-hosted, and hybrid application environments.

Stakeholder Engagement and Cross-Functional Delivery:
• Build effective partnerships with business stakeholders, IT teams, leadership, vendors, and implementation partners.
• Translate business priorities into clear application, integration, reporting, and service requirements.
• Coordinate cross-functional dependencies, priorities, delivery risks, service impacts, and escalations.
• Communicate application health, risks, priorities, service performance, and delivery status; ensure clear ownership and timely issue resolution.

Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas:

Ethics and Values: Communicates and demonstrates the ethics and values of the Judicial Branch.
Mission: Understands, upholds, and communicates the Judicial Branch and Information Technologys missions.
Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions
Continuous Learning: Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development.
Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds.
Customer Service: Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary.
Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.
Problem Solving: Accurately assesses workplace problems in IT and recommends and facilitates appropriate solutions.

Minimum Requirements: These are the minimum requirements necessary to apply for the position of Enterprise Application Systems Manager
• Bachelor’s degree in information systems or a related field and at six (6) years of professional information technology experience.
• Applicant experience should include three (3) years of management or supervisory experience within enterprise applications, application delivery, or a comparable technology function.
• Equivalent combinations of education and experience may be considered for meeting the minimum requirements.

Required Qualifications and Technical Competencies:
• Demonstrated experience managing business-critical enterprise applications and multidisciplinary technical teams.
• Experience overseeing application administration, middleware and integrations, reporting and data services, and production operations.
• Strong knowledge of application lifecycle management, SDLC, testing, release and change management, incident and problem management, and production support.
• Strong technical knowledge of enterprise databases, application servers and middleware, APIs, ETL/ELT, messaging, and integration technologies sufficient to lead technical teams and evaluate complex solutions.
• Experience across enterprise database, application server, integration, and messaging technologies such as Oracle Database, SQL Server, Snowflake, NoSQL databases, Oracle WebLogic Server, REST/SOAP APIs, Informatica, Kafka, or comparable technologies.
• Experience managing or supporting major enterprise application platforms, such as Salesforce, ServiceNow, ERP/CRM suites, or comparable systems.
• Working knowledge of infrastructure, security, IAM, observability, cloud architecture, and migration concepts sufficient to manage application dependencies and collaborate effectively with technical partner teams.
• Experience leading automation, AI, application modernization, cloud readiness, or technology transformation initiatives.
• Strong leadership, technical decision making, stakeholder management, problem-solving, communication, and delivery management capabilities.

Preferred Qualifications:
• Master’s degree in a related field.
• Experience in a large, complex enterprise application environment.
• Working knowledge of Linux/Unix, Windows, PowerShell, Bash, Python, or comparable scripting and automation technologies.
• Experience establishing or maturing CI/CD, automated testing, observability, configuration management, or application lifecycle practices.
• Familiarity with LogicMonitor, Splunk, or comparable enterprise operational platforms.
• Experience planning or supporting enterprise application migration to cloud-hosted, SaaS, or hybrid environments.
• Relevant ITIL, cloud, enterprise-platform, project-management, or related technology certifications.