Assistant Property Manager

The Assistant Property Manager reports to the General Manager and supports the day-to-day administrative and tenant-facing operations of the property management office. This is a detail-oriented, service-first role — you’ll be the operational backbone of your property, ensuring tenants are heard, issues are resolved, and nothing falls through the cracks. General Areas of Responsibility Deliver hospitality-first service that makes tenants feel like neighbors, not account numbers. Execute RMC’s property management policies and procedures across mixed‑use, office, and retail assets. Proactively surface ideas to the General Manager to streamline operations and improve tenant experience. Manage multiple concurrent workstreams with precision, meeting deadlines and ownership‑level expectations. Collaborate cross‑functionally with engineering, leasing, accounting, and construction to advance property and company goals. Focus Areas of Responsibility Tenant Relations & Communications Serve as a primary point of contact for tenants — responsive, professional, and solutions‑oriented. Support tenant onboarding, move‑ins, move‑outs, and ongoing relationship stewardship throughout the lease term. Draft and distribute tenant correspondence, notices, and operational communications. Lease Administration & Reporting Maintain lease, tenant, and property files; assist with lease setup, amendments, and related reporting. Support preparation of monthly and quarterly ownership reports, budget variance analysis, and reforecast submissions. Assist with annual budget preparation and track performance against approved operating plans. Financial Operations Assist with rent collection, accounts receivable reporting, collections follow‑up, and tenant billing questions including CAM inquiries. Review, code, and process invoices through AVID; support daily accounts payable activities and maintain utility billing records. Help maintain clear AR aging documentation for ownership reporting. Administer the work order system (MRI/Angus); ensure tenant issues are logged, tracked, and resolved on time. Coordinate vendors and service contracts; track COIs, compliance requirements, and contract renewals. Conduct regular property walks and prepare inspection reports to support maintenance and operational standards. Administrative Support Provide general administrative and office support, including managing calls, mail, office supplies, meetings, and tenant events. Perform additional duties as assigned in support of property and company objectives. Qualifications & Skills Bachelor’s degree preferred, with concentration in Management, Finance, Real Estate, or related field. 2+ years of experience in commercial real estate; mixed‑use or retail experience a plus. Proficiency in MRI, Yardi, or comparable property management software; familiarity with Prophia, VTS, or AVID is a plus. Advanced Microsoft Office skills (Excel, Outlook, Word, PowerPoint); comfort with AI‑assisted workflow tools. Strong financial acumen — able to read and interpret operating financials with confidence. Exceptional communication skills, both written and verbal; represents RMC with professionalism at all times. Highly organized and detail‑oriented with strong project management and follow‑through habits. Self‑starter who takes initiative, owns outcomes, and doesn’t wait to be directed. Proven ability to manage multiple priorities in a fast‑paced, deadline‑driven environment. Strong character and ethical grounding; maintains confidentiality and exercises sound judgment. Fiscally responsible with a bias toward thoughtful cost management and value creation. #J-18808-Ljbffr