Administrative Assistant G115 Information Technology

Job Title

Major Duties and Responsibilities

This position performs various data management duties.

• Serves as the office receptionist; answers the telephone and forwards calls; processes service requests or forwards to the appropriate person; serves as the principal IT liaison for persons walking into the office.
• Assists with the entry of purchasing documents into the financial system.
• Processes the payment of several IT-managed service accounts (e.g., Cable bills).
• Aids in the delivery of packages to the correct IT personnel.
• Processes the mail received and scans it to the correct location.
• Submits and reviews payroll and employee leave.
• Processes service requests from city departments.
• Researches and corrects errors causing incorrect data.
• Balances, logs, and maintains control records of source data used in the preparation of reports.
• Performs other related job duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of accounting, payroll, and computer operations.
• Knowledge of standard business mathematics.
• Knowledge of data entry and recordkeeping techniques.
• Knowledge of office administration practices and procedures, such as letter writing and the operation of standard office equipment.
• Knowledge of the operation of the Cisco phone system.
• Skill in report preparation.
• Skill in oral and written communication.

Minimum Educational and Training Requirements

Knowledge and level of competency commonly associated with the completion of specialized training in the occupational field, in addition to basic skills typically associated with a high school education. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Physical Requirements

The work is typically performed while sitting at a desk or table. The employee must occasionally lift light objects. Additionally, the following physical abilities are required:

• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Kneeling – bending legs at knee to come to rest at knees.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Pulling - use upper extremities to exert force, haul or tug.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Talking 1- expressing ideas by spoken word.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.

The work is typically performed in an office, library, or computer room.