Front Desk / Reception Associate at Whiskers Dog Spa

$15 per hour

Whiskers Dog Spa

Charlotte, NC

Job Description

Front Desk Associate needed.

We are a busy dog grooming salon located in the Foxcroft East neighborhood just 5 minutes from SouthPark Mall.

This job is full-time Tuesday through Saturday daytime hours.

Are you a friendly, positive people person who LOVES dogs? Then this job may be perfect for you!

DUTIES INCLUDE:

Greet customers with a smile and positive, happy attitude.
Check in and out customers.
Set up new client accounts.
Answer phone calls and return missed calls continually throughout the day.
Be happy and comfortable talking on the phone, answering questions, and booking appointments.
Check and respond to emails.
Respond to and book online appointment requests.
Occasionally post to the shop Facebook and Instagram accounts.
Be able to address customer questions and concerns with compassion and care.
Resolve issues and complaints promptly and professionally. Follow up to ensure customer satisfaction.
Be able to work independently and multi-task.
Learning some information about grooming is required to answer customer's questions and book appointments.
Keep the front desk area clean.
Maintain a professional appearance in front of clients.
Hair and make-up should be neat.
Have a reliable source of transportation to and from work.
Be a reliable, conscientious, and independent worker.

EDUCATION AND EXPERIENCE

High school diploma
Previous customer service experience and phone experience is a must.

SKILLS & ABILITIES

Excellent verbal communication skills.
Strong customer service
Detail oriented
Strong organizational and time management skills
Basic computer and math skills
Ability to work Tuesday through Saturday, Daytime hours.
Must LOVE dogs.

HOURS of OPERATION

We are open Tuesday through Friday - 8am to 5:30pm, Saturday 9am to 4pm, and closed Sunday and Monday.

PAY

Pay starts at $15 per hour and will increase to $16 per hour after a training period.

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Vacancy posted 2 days ago

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