Technical Writer

Technical Writer-CSC Software Training Team Monday to Friday 8:00 am to 5:00 pm Remote-Americas CSC provides technology-based tax, business licensing, and compliance solutions to clients across the United States, making us a trusted partner to many of the most nationally recognized businesses. Since our start more than 25 years ago, we have sustained steady growth and are recognized as an industry leader. We are looking for a Technical Writer for our established team; this role can be based in any CSC office or remote. What you will be doing: As the Technical Writer, you will work with our team of Technical Software Trainers to write new content and confirm integrity of training materials in the product training repository. You will also create customer communications that deliver content through a wide range of target audiences. The Technical Writer works closely with subject matter experts (SMEs) to create, edit, update, and manage a variety of curriculum documentation and video assets for multiple software products. This role owns the end-to-end lifecycle of a growing library of training guides, eLearning courses, certification documents, knowledge exams, and training videos. All content must adhere to CSC-approved branding and formatting standards and is reviewed and approved by relevant SMEs prior to publishing. This position requires approximately 10–15 hours of cross-functional communication weekly across US time zones. The ideal candidate has a strong command of professional American English and the interpersonal skills to work effectively with diverse teams, translating casual SME input into polished, brand-consistent content. What you will be doing:

CONTENT CREATION & MANAGEMENT

* Create, edit, update, and manage training guides, eLearning courses (Rise), knowledge exams (Storyline), training videos, certification documents, and case studies for Licensing and Tax software products * Own the end-to-end lifecycle of 90+ training assets, including guides, courses, and videos, with library expansion as a key priority * Gather complex technical data and translate it into accurate, easy-to-understand content for a wide range of target audiences * Edit, clarify, and proofread documents written by peers and subject matter experts in a timely manner * Capture and update screenshots, GIFs, and short videos using SnagIt, Camtasia, or Adobe Premiere; apply effects such as zoom and highlight as needed * SCORM-export courses and exams; publish, test, and release content through the Thought Industries LMS * Create Help Hero in-app tours, feature release notifications, and alerts for AppealTrack and License Pro products * Edit conference-related videos and documents, including captioning, audio quality review, and copyediting of PowerPoints

COLLABORATION & COMMUNICATION

* Collaborate with SMEs, product managers, trainers, and instructional designers across US time zones to gather source material and ensure accuracy * Analyze design specifications and requirements with project managers, sales teams, and other appropriate stakeholders * Participate across multiple platforms—including SharePoint, Box, NetSuite, and issue trackers—to ensure all documentation needs are met

• Communicate issues or risks to project leads proactively
• Provide peers with assistance and foster a team environment where ideas to

improve efficiency, process, and morale are welcomed * Perform effectively as a collaborative team member while also working independently with minimal supervision

CUSTOMER FOCUS & PROFESSIONAL DEVELOPMENT

* Understand and anticipate customer business needs; proactively search for opportunities to exceed customer expectations * Build and maintain strong customer and stakeholder relationships through clear, professional communication * Adapt to change in projects and the organization with a positive and solutions-oriented mindset * Seek opportunities to fulfill goals in your career development plan, such as training or stretch project tasks What technical skills, experience, and qualifications do you need?

• Minimum of three years of experience writing or editing technical documents
• Four-year degree or certification in technical communication or a related

field * Experience using Microsoft Word, Adobe Acrobat, and image editing software (e.g., SnagIt) * Experience using SharePoint and similar platforms for documentation management * Excellent written and verbal communication skills, with a strong command of professional American English * Excellent time management and organizational skills with strong attention to detail * Ability to learn new software applications quickly and work effectively with minimal supervision in a dynamic environment * Ability to maintain focus and produce written content at the computer for extended periods * Strong interpersonal skills, with the ability to adapt communication style to diverse stakeholders and use diplomacy and mediation to accomplish objectives Preferred skills: * Experience with Markdown, HTML, XML, or other languages used in the creation of online documentation

• Experience using Git for documentation version control
• Experience with MadCap Flare or similar structured authoring tools
• Experience with eLearning authoring tools such as Articulate Rise 360 or

Articulate Storyline * Experience with video capture and editing tools such as Camtasia, Adobe Premiere, or SnagIt * Familiarity with SCORM standards and Learning Management Systems (e.g., Thought Industries)

• Experience with Adobe FrameMaker or similar technical publishing tools
• Familiarity with Agile development processes and cross-functional product

teams At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $69,575.00 to $84,117.26

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CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA,

Great Places to Work India, and Built In’s Best Places to Work. * We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. * Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. * CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. * As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.