Staff Learning & Development Manager

Who We Are At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees – Benesch’s #1 asset. Committed to providing the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our firm continues to earn placement on Chicago and Cleveland’s Top Workplaces list, along with Cleveland’s NorthCoast 99 Top Workplaces rankings. We also advance on the AmLaw 125 list, placing us among the top 125 law firms in the country. Working with Us – Come and "Be Benesch!" We are one of the fastest growing firms in the nation and have offices in Cleveland, Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that composes each of our locations. If you champion a First‑in‑Service approach and are ready to be part of an exciting and growing firm, we invite you to apply to join our team. Staff Learning & Development Manager (Cleveland) This position is hybrid and offers work‑from‑home flexibility. Position Summary Do you thrive on being involved in all facets of professional learning & development? Do you find excitement in providing career development, advising, and professional skills training? With experience in law firms, corporate, or academic environments, and a desire to elevate your skill level, this opportunity is for you. Benesch is looking for someone to join our HR team and support the firm's staff to reach their professional goals. Essential Responsibilities Partners with leadership to identify skill and competency gaps among support staff and establishes learning and development initiatives that build capability and confidence. Leads the firm’s annual performance management process for support staff, including communications, training for managers, cycle coordination, and follow‑up to ensure consistency and quality. Manages the design, coordination, delivery, and evaluation of firm‑wide learning programs for support staff, including workshops, skill‑building sessions, and professional development opportunities. Builds and creates learning modules utilizing various firm systems and tools. Administers the firm’s SkillPath learning subscription, including user setup, curation of recommended learning paths by role/level, and regular reporting on enrollments, completions, and utilization trends to HR leadership. Partners with managers to promote SkillPath content aligned to performance and development goals, monitoring course completion and incorporating learning data into talent discussions and coaching conversations. Manages the Bundle 1:1 coaching program end‑to‑end, tracking enrollment, session utilization and feedback, and escalating low participation to department leaders. Generates key takeaways, themes, and future development opportunities upon an individual’s completion of the individual coaching program. Designs and facilitates HR‑specific and managerial trainings that can be delivered in person, virtually, or via the firm’s LMS platform. Assists with the maintenance and update of the Benesch Learning Center, including reviewing learning modules, designing new on‑demand content, updating content in the Center, running and analyzing reports, and promoting staff engagement with the Center. Provides administrative and logistical support to training programming as needed, including calendaring, reviewing content, collecting program information from presenters, serving as an attendance monitor, handling invitee communications, managing technology coordination, and assisting with catering or room reservations. Manages relationships with external training providers and consultants, as well as with software vendors, to ensure quality programming. Evaluates the effectiveness of training programs through collection and analysis of feedback. Tracks training engagement and ensures all training records are thorough and stored properly. Leads the design and implementation of career pathing frameworks for support staff, helping define competencies, growth criteria, and development plans that promote retention and advancement. Stays informed on best practices in learning, performance management, and organizational development, sharing recommendations to strengthen the firm’s people programs. Other duties and projects as assigned. Qualifications The Staff Learning & Development Manager should hold a bachelor's degree in Human Resources, Learning & Development, Organizational Psychology, Business, or a related field. A SHRM or HRCI certification is preferred. A minimum of seven years of progressive human resources experience, including at least five years focused on learning and development, training, or organizational development, is required. Proven experience managing performance processes and facilitating employee development within a professional services or multi‑office environment is required. A strong understanding of coaching principles and performance management in a professional services setting is essential. The role requires outstanding interpersonal, facilitation, and presentation skills, along with the ability to build trust and collaborate effectively across all levels of the organization. Proficiency in Microsoft 365 applications, including Word, Excel, PowerPoint, and Teams is expected. Familiarity with learning or talent development platforms and content creation tools is required. The salary range for this position is $118,000 to $149,000. Note: Quoted salary ranges are based on Benesch’s good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job‑related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full‑time positions are eligible for a discretionary bonus and a comprehensive benefits package. Benesch is an equal‑opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Applicants who need special assistance or an accommodation during the application process due to a disability should contact the Benesch Human Resources Department by phone at View phone number on click.appcast.io or email Christine Watson at View email address on click.appcast.io. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities #J-18808-Ljbffr beneschlaw