Royal Service Agent / PBX Communications

Job Description Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Process all external and internal calls either by redirecting calls or assisting the caller Take ownership of the caller’s request and ensure follow up according to the hotel’s standards Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering Maintain and monitor the “Royal Service” software system Serve as a liaison for Guests requiring information relating to all aspects of the hotel - Handle and distribute faxes, voice messages and written messages for internal and external Guests Have full knowledge of the hotel’s emergency procedures Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned What is in it for you: Paid time off Medical, Dental and Vision Insurance, 401K Complimentary shift meal Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and Educational Assistance for further development Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee Qualifications Previous customer related experience an asset Must possess outstanding guest services skills and sophisticated verbal communication skills Computer literate in Microsoft Window applications required Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V #J-18808-Ljbffr AccorHotel