Part-time Customer Service Representative

Come work with us at Houston Ballet! Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through nationally recognized bold performances, new choreography, and education programs.At Houston Ballet, your creativity meets purpose—and your passion takes center stage. Whether on stage or behind the scenes, every role here contributes to something bigger. Your Passion. Our Stage. Visit: for more information. Essential Duties and Responsibilities: Include the following. Other duties may be assigned; Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window Explain seating, prices, fees and sections of multiple venues as well as parking options and directions to each. Understand and have knowledge of various subscription packages to explain options and fill orders for interested patrons Answer specific questions from patrons about story lines of each ballet, composers, dancers, and general questions about Houston Ballet Package tickets for mailing (sealed and stamped with appropriate postage) or Will Call (file, alphabetically, each ticket order within appropriate date and performance time) Work scheduled evening and matinee performances in the box office when Houston Ballet is in performance in such capacities as selling tickets, working the Will Call windows or answering the phones Work in multiple box office venues and ability to work independently Assume responsibility for a $150 cash drawer when working in a box office window. Process each ticket order through Tessitura Provide to management an end-of-day printed detail batch summary developed from Tessitura that balances credit cards, cash, and check transactions Participate in on-going training with regard to customer service, Tessitura features, and ballet subject-matter content Assist box office managers and marketing department staff as needed in providing assistance for special projects in either the Houston Ballets Center for Dance or in the box office #J-18808-Ljbffr United Against Human Trafficking