Account Director, AT&T

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit:

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit .

Job Requirements:

• 15+ Years experience in selling to Mobile Network Operators (MNOs) within US, with focus on AT&T.
• Established and well-connected network at C-Level and C-Level -1 within MNOs in the US, specifically AT&T.
• In-depth technical knowledge of Software, Radio Access Networks (RAN), Operations Support Systems (OSS), and Cloud technologies.
• Demonstrated ability to manage large, complex accounts, maintaining relationships at multiple organizational levels.
• Highly articulate and organized, with a strong ability to report and forecast sales activities accurately.
• Identify new accounts for development and pipeline growth.
• Drive revenues for the designated Key Accounts.
• Develop and execute against a comprehensive account plan.
• Create & articulate customized Rakuten Symphony Solutions Value propositions for the customer.
• Ensure proper and timely handling of customer’s requirements and issues.
• Cultivate long-term relationship with key stakeholders at the customer.
• Represent customer requirements to product and delivery teams.
• Work collaboratively and productively with the pre-sales team.
• Work with partners to extend reach & drive adoption.
• Manage contract negotiations with the account.
• Ensure customer satisfaction.

Minimum Qualifications:

• 15+ years of experience in Telecom Domain in a B2B environment related sales or business development experience.
• Understanding RAN solutions and software market landscape.
• Experience in identifying, developing, negotiating, and closing large complex deals.
• Experience in positioning and selling new solutions in new market segments.
• Experience in proactively growing customer relationships within an account while expanding understanding of the customer’s business.
• Experience communicating and presenting to senior leadership.
• Passion for innovation and drive for excellence.
• BS/BA degree – technical field preferred.
• Deep understanding of Mobile networks, 4G/5G evolution, cloud, and OSS.
• Possess excellent oral, written, verbal and interpersonal communication skills.

Key Interfaces For Role

• Pre-Sales Team.
• Product Management Team.
• Head of North America Sales Team.
• Legal and Contracting Team.
• Solution Delivery Team.

Key Performance Indicators

• Accurate bookings and revenue forecasting.
• Providing an outstanding customer service.
• Accounts and pipeline management.

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.