Case Management Assistant

Your future role at a glance

Location: Austin, TX

Facility: Ascension Dell Children's - Specialty Pavilion

Department: Pediatric Neurosciences

Schedule: Days l Monday - Friday 8:00 am - 4:30 pm, Full-time


Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program , counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.


How you'll make an impact in this role

• Coordinate seamless patient transitions by identifying and securing placement in appropriate care facilities, ensuring patient choice and clinical needs are always prioritized.
• Advocate for necessary care by obtaining and documenting insurance authorizations for ancillary services, preventing delays in the patient's treatment plan.
• Expedite the discharge process through the precise and timely transmission of clinical documentation to receiving providers, reducing unnecessary hospital stays.
• Bridge communication gaps between case management, admissions, and insurance payers to provide real-time updates on patient status and authorization hurdles.

What minimum requirements you'll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

What additional preferences we're seeking

• Prior Authorization Expertise: Direct experience navigating the complexities of insurance payers and the prior authorization process is essential for this workflow.
• Medical Literacy: A foundational command of medical terminology is required to accurately interpret clinical notes and communicate with providers.
• Healthcare Administrative Background: Proven experience in a medical office or hospital setting is necessary to manage the pace and regulatory requirements of case management.

Equal employment opportunity employer


Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice


Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

Responsibilities

• Coordinate seamless patient transitions by identifying and securing placement in appropriate care facilities, ensuring patient choice and clinical needs are always prioritized.
• Advocate for necessary care by obtaining and documenting insurance authorizations for ancillary services, preventing delays in the patient's treatment plan.
• Expedite the discharge process through the precise and timely transmission of clinical documentation to receiving providers, reducing unnecessary hospital stays.
• Bridge communication gaps between case management, admissions, and insurance payers to provide real-time updates on patient status and authorization hurdles.

Qualifications

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.