Field Service Manager

Field Service Manager (Remote)

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Field Service Manager (remote).

Reporting to the Director, Operations the Field Service Manager is responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.

What a typical day looks like:

• Own delivery of all commercial and operational aspects of the account in line with SOW and contract.
• Ensure adherence to contract agreements, managing scope, change control, and risk.
• Accountable for P&L performance, including cost control, revenue, and margin protection.
• Lead customer engagement through regular reviews (QBRs / service reviews).
• Manage forecasting (FOL), pricing updates, and financial alignment.
• Lead end-to-end Field Service operations, including:
• Installation & commissioning of cooling systems.
• Preventative & reactive maintenance.
• On-site technical support and troubleshooting.
• Coordinate field resource planning and scheduling (engineers, tools, spares, subcontractors).
• Act as escalation point for critical site issues, particularly in live data centre environments.
• Ensure readiness for site deployment (materials, documentation, permits, RAMS).
• Lead the Customer Focus Team (CFT) to deliver program and service outcomes.
• Coordinate across engineering, supply chain, logistics, and field teams.
• Support new product introduction (NPI) and deployment using structured methodologies.
• Drive customer satisfaction and retention, particularly through service performance.
• Manage service contracts, renewals, and upsell opportunities (retrofits, upgrades).
• Ensure full compliance with Health, Safety & Environmental (HSE) standards on all sites.
• Enforce safe systems of work, especially in high-risk / live environments.
• Oversee contractor compliance and third-party service provider performance.
• Track and report field service metrics and program KPIs.
• Lead root cause analysis (RCA) for field failures and implement corrective actions.
• Drive continuous improvement initiatives across service delivery and operations.

The experience we're looking to add to our team:

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience. Typically requires a minimum of 5 years experience in program administration/ management or related area.
• Strong experience in field service operations, ideally in: Cooling systems / HVAC / data centre infrastructure.
• Proven ability to manage Remote field teams and on-site engineers and complex multi-site deployments
• Strong understanding of Installation, commissioning, and maintenance practices and Service delivery models and SLAs
• Excellent customer-facing, communication, and escalation management skills.
• Strong commercial and financial acumen.
• Great experience with P&L.
• Availability to travel up to 25%.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Job Category: Operations

Is Sponsorship Available? No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email View email address on click.appcast.io and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).