Program Operations & Analytics Specialist

Who We Are: Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions, and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include tire programs, as well as other technology and project management programs, consulting, billing, and systems solutions.Base Pay Range:$38.46 - 43.27As a Program Operations Analyst, your essential job functions will include the following:Develop ad hoc reports to support program analysisTroubleshoot defects and coordinate resolution efforts.Manage assigned IT tasks under the direction of the Senior Project Manager.Build and maintain effective working relationships with internal teams, OEM contacts, tire manufacturers, distributors, and chemical partners.Serve as a liaison between OEM business owner and vendor partners to facilitate enhancements and request changes, particularly for specialized programs such as BG Chemical program, Motorcraft Motivational program, and Tire Sales Tool application.Track and manage open items within Confluence and Jira related to specialized programs.Support ongoing communications with Canada-based partners, including participation in business reviews and meetings.Create and maintain weekly status reports and provide updates to Management.Identify, prioritize, and escalate time-sensitive issues as needed.AnalysisPerform qualitative and quantitative analysis to support program operations and decision-making.Develop Ad Hoc and recurring reports to support billing, performance tracking, and operational reviews.Analyze data to identify trends, risks, and opportunities; escalate findings as appropriate.Communicate analysis, findings, and program updates to internal and external stakeholders.Other Duties as AssignedPosition RequirementsAssociate’s Degree or equivalent combination of education and 3+ years of relevant experience in Project Management, Business Administration, or a related fieldStrong organizational, time-management, and prioritization skills.High level of proficiency required in Microsoft Office - inclusive of Word, Excel, PowerPoint, and OutlookJira experience preferred.Excellent verbal and written communications skillsKnowledge of the tire industry and technical data, including OE applications, tire data nomenclature, and industry standards, is preferred.Ability to manage multiple priorities and work independently with minimal supervision.Demonstrated problem-solving and critical-thinking skills.Ability to collaborate effectively with cross-functional teams and external partners.Ability to work independently and contribute innovative ideas.Must possess a valid passport or be able to obtain one prior to start date.Competencies RequiredResults OrientationInitiativeCustomer FocusCollaborationCommunicationCritical ThinkingDiagnostic SkillsPersistencePriority SettingProject ManagementPhysical Job RequirementsSitting for long periods of timeContinuous viewing of and data entry into a computer screen.Approximately 10% travel, including international travel to Canada quarterly.Drug PolicyAMI is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.Why AMI: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.EOE Statement: Automated Media, Inc is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Automated Media, Inc's Human Resources Department to discuss your specific needs. Please feel free to contact us at View phone number on click.appcast.io. #J-18808-Ljbffr