Warranty Specialist

WarrCloud Warranty Specialist

Join WarrCloud, a pioneering technology powerhouse leading the charge in automotive warranty processing. We're not just a company; we are the future, using cutting-edge proprietary software, including first-of-its-kind AI/ML technology, to redefine efficiency and deliver unparalleled warranty claim results for automotive dealerships and OEMs. We are seeking a proactive, detail-driven, and tech-savvy individual to step into a key role as a Warranty Specialist.

Be part of a team that is first to market and shaping the future of warranty claims processing.

Enjoy the freedom of a 100% Remote opportunity.

Receive a competitive salary and performance-based bonus opportunities.

We invest in you: Free employee health insurance and a 401K with employer match.

Clear advancement paths into management, Product, Customer Success, Deployment, and Accounting.

Work hands-on with cutting-edge AI/ML technology.

Experience an awesome company culture that is flexible, humble, and kind, where your input is valued and teams are highly supportive.

As a Warranty Specialist, you are a financial safeguard and revenue generator, playing a pivotal role in optimizing client outcomes. You will leverage our proprietary, advanced software to expertly manage, audit, and process complex warranty claims with speed and precision. This role demands a detail-oriented professional with a strong technological proficiency and the drive to work autonomously, ensuring maximum claim value and maintaining exceptional client satisfaction.

Revenue Maximization: Apply expert knowledge to meticulously review submitted claims (especially complex ones), identifying and capturing additional revenue opportunities for our clients.

Intelligent Processing: Utilize our proprietary software to efficiently review, validate, and process warranty claims with industry-leading accuracy.

Claim Optimization: Conduct thorough analysis of claims by reviewing labor operations, warranty terms, and client details, to accurately assign billable hours to technicians in compliance with applicable OEM guidelines.

Client Communication & Resolution: Proactively communicate with clients and stakeholders to secure necessary documentation, resolve claim issues, and provide timely, professional responses regarding claim status and eligibility.

Compliance & Documentation: Rigorously document all claim activities (approvals, rejections, and resolutions), ensuring strict adherence to company and OEM policies.

Financial Hygiene: Maintain the dealer's warranty receivables schedule, ensuring all items have been reconciled with the OEM and communicating necessary adjustments.

Strategic Collaboration: Partner with cross-functional teams (Client Success, Product, Development) to analyze warranty claim trends, share best practices, and actively drive significant process improvements.

Knowledge Leadership: Stay current on all product knowledge, OEM warranty policies, and industry regulations, serving as a trusted resource for clients and internal teams.

WarrCloud believes in rewarding growth and talent. We offer:

Monthly Bonus: Earn additional income based on the claims that you process that were paid by the client by the OEM.

Dealership Referral Bonus: Receive $500 for introducing a new automotive dealership or group that becomes a client.

Talent Referral Bonus: Receive $1,500 for referring a new Warranty Specialist.

Applicants who advance in the selection process will be asked to complete the Culture Index survey as part of our evaluation. Completion of this step is required for further consideration.